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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/03/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I signed up to get solar panels on my home in **. In the agreement I requested that trees be cut down as part of the solution to get solar panels installed so my power needs and design requirements are met to fully benefit from putting solar on *******. Its been over a year now and I am paying for solar panels but the trees required to be removed so sun can get to the panels have not been removed. I have texted, called and email ******* several times requesting action and status but no response. I did three homes and were promised referral payments but this too has not been issued. Point of contact with New Wave ********************************* ***************** *******@newwave.solar *******************************************Business response
11/03/2023
Upon investigation, we discovered there has been a regrettable misunderstanding. We have been in direct communication with the customer, and it has been clarified that their grievance was intended for a different company involved in their project, not ours.
The customer has acknowledged this error and has expressed their intention to contact the BBB to rectify this situation. We kindly request that the complaint in question be removed from our record, as it does not pertain to our services.
We deeply appreciate the role that the BBB plays in fostering transparency and trust between consumers and businesses. Should there be any further need for information or assistance to resolve this matter, please do not hesitate to reach out to usCustomer response
11/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.