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Find a Location

Crunch Fitness has 1 locations, listed below.

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    Business ProfileforCrunch Fitness

    Fitness Center

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Norwalk, CA 90650-6202
    BBB File Opened:
    4/28/2020
    Contact Information

    Customer Contact

    • Manager

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/07/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I signed up for a kids club membership I think it to my card after a little bit I had a situation with fraud so I had to cancel that card. To keep my Crunch fitness membership. I ended up attaching it to my bank account directly, and I thought that the kids club membership would transfer automatically that it was a part of the same bill now about two years later, they finally confront me about this. Told me that they havent been getting paid for their bill. This is the first Ive heard of this and theyre telling them that I owe them about 400 500 bucks and *** told them why havent they approached me about this beforehand now theyre asking me to pay all this money when they couldve brought it to my attention right away, I barely use service on occasion but I do go to the gym often and they couldve contacted me numerous times instead of waiting to until this point. Its been about two years now. They told me I cant cancel my kids club membership until I pay the bill, which means that theyre continuously charging me and expect me to pay that bill as well as pay every single month, I live a pretty strict budget and the fact that they ambushing me with a bill like this instead of talking to me beforehand I find ridiculous especially because they wont let me cancel that which means that theyre gonna keep charging me until I pay this off, which means my bill is gonna only get bigger , Theyve cornered me with this. And now they said that theyll send the bill to collections. Which collections I know drops small bills, but because theyre continuously charging me its only a matter of time until the bill gets big enough to take me to court. I just want them to drop the bill because if I didnt pay any other service, then they would stop giving me that service whether its a utility bill or a phone bill if I dont pay they shut my service down and as far as this goes, CRUNCH has waited for this bill to accumulate for almost 2 years without one call or email.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    CARLOS M

    1 star

    07/31/2024

    My membership is deactivate (frozen) for 6 months per my request due to injuries in a car accident. 3 months into my account being frozen I was billed $299 dollars for personal training. I did not authorize my debit card on file to be billed. Called multiple times to get this resolved. I had my bank dispute the charges and it was refunded. The following day I am charged $300 for more personal training. This time I'm sent an invoice through email. In my signature there's initials, not my initials. Phone number says "social media." In 3 weeks I've been billed $599 by crunch for training I did not authorize on a membership that's frozen.

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