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ComplaintsforAbe's Plumbing
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Complaint Details
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Initial Complaint
05/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Abe's plumbing was authorized to complete plumbing work by my home warranty company. Abe's plumbing has marked the work as complete and is charging my home warranty company. The work has not been complete. They refuse to complete the work they are supposed to do. When I call, the front desk woman continually hangs up on me.Business response
06/22/2022
Business Response /* (1000, 5, 2022/06/02) */ Please be advised that we did not refuse to do the work or refuse to return, our service was marked complete because the item on the service request is an item our company does not service, so the warranty company transferred it to another company to comnplete the service repairs. While our Dispatcher she was trying to explain the process of what transpired, the customer interjected and told her that she sounded like an, "Uneducated Child who could barely speak proper English". So the Dispatcher said, "Okay, then you have a great day" then the Homeowner said, "Yeah" and hung up on the Dispatcher. The customer called back approx 25 minutes later and said, "I just want to let you know that I am reporting your Company to the Better Business Bureau for reporting untrue reports", then hung up on the 2nd Dispatcher. We have not provided any false reports to either the warranty company or the homeowner. The Warranty company has already assigned another company to service the item in question. Please remove this complaint as we do not feel it should be validated. Thank you
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.