ComplaintsforLocal Records Offices
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a similar experience as many others on here with this so called company. They are preying on people sending out something that looks exactly like a bill hoping that you wont know any better and you will pay it. This is disgusting and I believe should be illegal no matter what small fine print is added to it. This is a scam. I will advise people on all platforms possible not to send them any moneyBusiness response
08/16/2023
Thank you for contacting us.
We, at Local Records Office, are a legitimate business entity. We provide a service wherein a consumer can obtain a copy of their Deed or other Record of Title. We make it clear that we are not a government agency or are associated with any governmental agency.
We do not misrepresent our identity either. We are legitimate business entity with the name of Local Records Office, which advises the consumer that we deal with records,specifically Deeds or other Records of Title.
There is nothing false,misleading or deceptive within which we operate our business. We make it clear to the consumer that our letter is a solicitation and not a bill. The consumer is advised that they are under no obligation to pay for our service unless they accept our offer and request our service.
In this case, the client did not accept our offer. We will remove him from our mailing list.
Sincerely
LOCAL RECORDS OFFICE
**************Initial Complaint
08/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased my home in April of this year after my husband passed. Received a letter 2 months after I moved in. I hadnt received my deed yet after purchasing my home clear of debt, when I received the letter fro Local Records I thought this was legitimate! I sent a payment of $109.50. I received this booklet with info that I could have gotten at my county courthouse! . The next day I went to the courthouse to the offices to let them be aware of this scam and the officials of those offices copied the information of this company! I also took it to the two title companies an both are owned by lawyers! So we need to get the word out on this scamming company and put them out of business! If you know someone that has purchased a home or going to let them know! I want a total refund!Business response
08/16/2023
We, at Local Records Office, are a legitimate business entity. We provide a service wherein a consumer can obtain a copy of their Deed or other Record of Title. We make it clear that we are not a government agency or are associated with any governmental agency.
We do not misrepresent our identity either. We are legitimate business entity with the name of Local Records Office, which advises the consumer that we deal with records,specifically Deeds or other Records of Title.
There is nothing false,misleading or deceptive within which we operate our business. We make it clear to the consumer that our letter is a solicitation and not a bill. The consumer is advised that they are under no obligation to pay for our service unless they accept our offer and request our service.In this particular case the consumer did accept our offer and request our service. As you may know we have a 30-day refund policy and because she is asking for a refund, we will send her a full refund asap.
Sincerely
LOCAL RECORDS OFFICE
**************Customer response
08/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
06/21/2023
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I am filing this compliant to report a business that is pushing deceptive services designed to exploit the public based on a lack of knowledge. They are attempting to sell public records at an extremely inflated cost and are banking on the recipient of their flyer to not know any better. The "property profile" they will provide is a free document that can be pulled online with the county. The deed to someone's home can be obtained for less than $10. They are offering these "helpful services" for the mere price of $109.50. If you receive one of the company's scam letters in the mail, immediately through it away. And please consider filing a similar complaint against this deceptive "company". This company needs to be restricted from conducting business further as it is an outright scam.Initial Complaint
08/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
08/26/2022 we received a letter from them stating it's important and the only way to receive our deed to our home. We just bought our property a couple months ago and closed on july 25th. This is the 3rd fraud letter i received so far not just from them, several others trying to scare you into things..Warning, search the name, address, phone number until you find the bs on them.Business response
09/19/2022
Business Response /* (1000, 5, 2022/09/02) */ Local Records Office ******************************************************* We, at Local Records Office, are a legitimate business entity. We provide a service wherein a consumer can obtain a copy of their Deed or other Record of Title. We make it clear that we are not a government agency or are associated with any governmental agency. We do not misrepresent our identity either. We are legitimate business entity with the name of Local Records Office, which advises the consumer that we deal with records, specifically Deeds or other Records of Title. There is nothing false, misleading or deceptive within which we operate our business. We make it clear to the consumer that our letter is a solicitation and not a bill. The consumer is advised that they are under no obligation to pay for our service unless they accept our offer and request our service In this case, the client did not accept our offer. Sincerely, LOCAL RECORDS OFFICEInitial Complaint
05/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a house in September. I then got a bill for $94 from Local Records LLC. I called the number on the bill and they said that it was for paperwork about the house I just pitched. So on 12-11-2021 I paid $94 to Local Records LLC in hopes of receiving paperwork. It has been months and I have received nothing so I decided to look them up and seen it has happened to others.Business response
06/29/2022
Business Response /* (1000, 5, 2022/05/04) */ We have been in contact with this costumer and as we discussed with her, we will send her a refund and the information. For some reason the information that we sent already 2 times came back to us. and we will send it again. Sincerely LOCAL RECORDS OFFICEInitial Complaint
03/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I fell for this scam after closed on my condo. I received a letter that said I should send a check for $89 to their local records office to receive my property deed. I never received any services, nor any other communication from them.Business response
07/07/2022
Business Response /* (1000, 5, 2022/04/12) */ Thank you for your letter, We, at Local Records Office, are a legitimate business entity. We provide a service wherein a consumer can obtain a copy of their Deed or other Record of Title. We make it clear that we are not a government agency or are associated with any governmental agency. We do not misrepresent our identity either. We are legitimate business entity with the name of Local Records Office, which advises the consumer that we deal with records, specifically Deeds or other Records of Title. There is nothing false, misleading or deceptive within which we operate our business. We make it clear to the consumer that our letter is a solicitation and not a bill. The consumer is advised that they are under no obligation to pay for our service unless they accept our offer and request our service. In this case, the consumer did accept our offer and we received her request on 05/19/2021 we also provided her the information. As per her request we are sending her refund. I trust this answers your questions. LOCAL RECORDS OFFICEInitial Complaint
03/15/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I recently purchased a house and received a very official looking letter stating that I needed to pay $94 by check to obtain a copy of my deed. Instead I received a report with miscellaneous junk and information about previous homeowner. When I went to google Phone number for this local records to let them know I did not get my deed I discovered this company has numerous similar complaints and other people had been taken advantage of like myself. I would like to obtain a refund for this charge.Business response
03/29/2022
Business Response /* (1000, 5, 2022/03/23) */ We, at Local Records Office, are a legitimate business entity. We provide a service wherein a consumer can obtain a copy of their Deed, a detailed Property Profile or other Record of Title. We make it clear that we are not a government agency or are associated with any governmental agency. We do not misrepresent our identity either. We are legitimate business entity with the name of Local Records Office, which advises the consumer that we deal with records, specifically Deeds or other Records of Title. There is nothing false, misleading or deceptive within which we operate our business. We make it clear to the consumer that our letter is a solicitation and not a bill. The consumer is advised that they are under no obligation to pay for our service unless they accept our offer and request our service. In this case, the consumer did accept our offer and we provided the service. As per client request, we will send her a refund. Consumer Response /* (2000, 8, 2022/03/26) */ The business has refunded me. Thank you BBB!Initial Complaint
02/09/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
As soon as I got my house I received an official looking document that said send $94 to get a copy of my deed. I wrote a check for it. When I received the paperwork I called the **** county records to ask a question and I was told it was a scam. She said a copy of my deed was only $3.00. I'm on social security and can't afford to be ripped off. Local Records in ****** you are very bad people.Business response
03/30/2022
Business Response /* (1000, 5, 2022/02/28) */ We, at Local Records Office, are a legitimate business entity. We provide a service wherein a consumer can obtain a copy of their Deed, a detailed Property Profile or other Record of Title. We make it clear that we are not a government agency or are associated with any governmental agency. We do not misrepresent our identity either. We are a legitimate business entity with the name of Local Records Office, which advises the consumer that we deal with records, specifically Deeds or other Records of Title. There is nothing false, misleading or deceptive within which we operate our business. We make it clear to the consumer that our letter is a solicitation and not a bill. The consumer is advised that they are under no obligation to pay for our service unless they accept our offer and request our service. In this case, the consumer did accept our offer and we completed our service. Since the client is asking for the refund, we will wend her a refund. Please feel free to contact us for any other question. Sincerely LOCAL RECORDS OFFICE Consumer Response /* (3000, 7, 2022/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am tired of companies taking advantage of people. I'm on social security and just lost my parents and had to move up here. I will take you to court if I have to. I tired of being scammed. It cost me $2.00 to get a copy of my deed from the REAL county records. Business Response /* (4000, 11, 2022/03/23) */ As we stated before, who we are and what we offer. Also, we did send her a full refund on 02/28/2022. Sincerely, Local Records Office Consumer Response /* (2000, 13, 2022/03/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) They returned my moneyInitial Complaint
12/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I recently purchased a house and received an official looking letter stating that I needed to pay $95.00 (paid by check) to obtain a copy of my deed. I received a report which was basically some junk. On *** this morning I heard that other people had been taken advantage of a similar service. I would like to obtain a refund and report this company as fraudulent that takes advantage of homebuyers. Can you please help me and others? Thank you!Business response
01/13/2022
Business Response /* (1000, 5, 2021/12/14) */ We, at Local Records Office, are a legitimate business entity. We provide a service wherein a consumer can obtain a copy of their Deed, a detailed Property Profile or other Record of Title. We make it clear that we are not a government agency or are associated with any governmental agency. We do not misrepresent our identity either. We are legitimate business entity with the name of Local Records Office, which advises the consumer that we deal with records, specifically Deeds or other Records of Title. There is nothing false, misleading or deceptive within which we operate our business. We make it clear to the consumer that our letter is a solicitation and not a bill. The consumer is advised that they are under no obligation to pay for our service unless they accept our offer and request our service. On this particular case she accepted our offer and we sent her the information; we still are refunding her payment in full. Please feel free to contact us for any other question. Sincerely LOCAL RECORDS OFFICEInitial Complaint
08/31/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I recently refinanced my home and received a few letters stating that if I wanted a copy of my deed I had to pay a fee. Not realizing that I didn't have to pay the $89.00 for the New Deed. This was new to me considering the home was originally in my ex-husbands name. I have tried to call on multiple occasions and no answer I then read on google, that it's a scam. I want my money back and to **** then down.Business response
10/20/2022
Business Response /* (1000, 5, 2021/09/08) */ Thank you for contacted us. We did received your payment and we did send you the information. As per your request we will send you a full refund asap. I trust this answers your questions. LOCAL RECORDS OFFICE Consumer Response /* (2000, 7, 2021/09/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I accept their response. Please make sure they send me a check back for the exact amount I paid ASAP.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
10 total complaints in the last 3 years.
1 complaints closed in the last 12 months.