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Find a Location

Best Collateral, Inc. has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Best Collateral, Inc.

      285 Bel Marin Keys, Ste E Novato, CA 94949

    • Best Collateral, Inc.

      1715 Telegraph Ave Oakland, CA 94612-2107

    • Best Collateral, Inc.

      516 D Street Marysville, CA 95901

    • Best Collateral, Inc.

      213 East Third Ave San Mateo, CA 94402

    • Best Collateral, Inc.

      993 Mission San Francisco, CA 94103

    Business ProfileforBest Collateral, Inc.

    Pawnbroker
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Best Collateral, Inc., provides loans and retail sales.

    Products & Services

    Best Collateral, Inc., offers customers to receive pawn loans on all sorts of household items, including gold, diamonds, high-end watches, electronics, musical instruments, tools and a lot more. Best Collateral, Inc., also will buy your unwanted gold, jewelry and other items of value.

    Business Details

    This is a multi-location business.

    Find a Location

    Best Collateral, Inc. has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Best Collateral, Inc.

        285 Bel Marin Keys, Ste E Novato, CA 94949

      • Best Collateral, Inc.

        1715 Telegraph Ave Oakland, CA 94612-2107

      • Best Collateral, Inc.

        516 D Street Marysville, CA 95901

      • Best Collateral, Inc.

        213 East Third Ave San Mateo, CA 94402

      • Best Collateral, Inc.

        993 Mission San Francisco, CA 94103

      Headquarters
      285 Bel Marin Keys, Ste E, Novato, CA 94949
      BBB File Opened:
      12/21/1994
      Years in Business:
      77
      Business Started:
      1/1/1947
      Business Started Locally:
      1/1/1947
      Business Incorporated:
      1/1/1989
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 3801-0999 for this business, issued by California State Department of Justice

      These agencies may include:

      California State Department of Justice

      1300 I St Ste 1101

      Sacramento CA 95814

      (800) 952-5225

      Fax: (916) 3235341

      http://oag.ca.gov/

      Type of Entity:
      Corporation
      Number of Employees:
      70
      Business Management
      • Mr. Robert E. Verhoeff, President
      • Mrs. Rebecca Verhoeff, Executive V.P.
      • Ms. Tara Lee, Controller
      Contact Information

      Principal

      • Ms. Tara Lee, Controller

      Customer Contact

      • Ms. Tara Lee, Controller
      Additional Contact Information

      Fax Numbers

      • (415) 883-5025
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/06/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I made a payment on my merchandise August 1, 2022 it was due for renewal by the 13th for two items for renewal I received one did not receive the most valuable one a big Eagle gold ring. He told me that both of my items were on the same slip, but I only paid for one .that never happens, I pay for both items for renewal they dont send you a receipt after you pay with the barcode on the renewal notice never did I receive a late notice saying that my item was up for renewal. He also told me that my item had expired in August not understanding how I can pay in August and it expired in August. I went to his office. He was very rude. He treated me like , my valuable items were not important to me. He told me they it had been melted down, but I was able to pay and get all seven of my other rings, including the one that was supposed to be on the same receipt with the one they stole from me .
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

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