ComplaintsforBest Collateral, Inc.
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Complaint Details
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Initial Complaint
01/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a payment on my merchandise August 1, 2022 it was due for renewal by the 13th for two items for renewal I received one did not receive the most valuable one a big Eagle gold ring. He told me that both of my items were on the same slip, but I only paid for one .that never happens, I pay for both items for renewal they dont send you a receipt after you pay with the barcode on the renewal notice never did I receive a late notice saying that my item was up for renewal. He also told me that my item had expired in August not understanding how I can pay in August and it expired in August. I went to his office. He was very rude. He treated me like , my valuable items were not important to me. He told me they it had been melted down, but I was able to pay and get all seven of my other rings, including the one that was supposed to be on the same receipt with the one they stole from me .Business response
01/18/2023
Good afternoon,
I was just able to retrieve this email today so *************** ASAP.
The customer did not make a payment for the ring before it defaulted. She paid for the other loans just not the ring. The director of operations was the person who spoke to the customer when she showed up at the corporate office. He took the time to research her possible issue. He called the store manager at the San ****** store. He pulled all the records of what happened to the ring, the customer history as well. Found out the ring had defaulted according to the contract and we as a company did everything correctly to the **** laws that govern our financial institution. The ring defaulted on August 10th of 2022 and had been transferred to our refiner on September 15 2022. On August 1 she made payments online but failed to make all the payments. I can't answer why.. The customer accused us of doing this because its the most expensive item and we wanted it. This is ****% false, our business model is set up and shows we work to help customer retain their pawned ********************. We offer the maximum time on contracts, we don't charge the maximum amounts we can legally charge, we will even attempt to pull and item from the office or out of another store to get items back to the original customer.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.