ComplaintsforSyrus Properties, Inc.

• Initial Complaint

  06/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Syrus Properties *** is the worst management company I have ever experienced. My apartment building was in the middle of transitioning property managers and my boyfriend had applied to be added to the current lease and paid the application fee and turned it in. Syrus did not process it, and since, have changed property managers. We requested that the application not be run and that we get our money back as we had to fill out a new application with the new management company to be added to the lease of my apartment. Syrus told us that the Broker would have to be present to return the application and fee but that she was not in the office until the following week. The Tuesday after, Syrus called and informed us that they could not return the fee and therefore had already run the credit and background report for an applicant on a property that is no longer managed by them. We had requested it back the week prior and they did not call to inform us they were moving along with the credit and background screening, Now, the credit has been run twice, once by our actual property manager and now by our former property manager. It is not about the application fee, rather terrible business and poor communication and running credit for an apartment no longer managed by them and had no business need to do so. When speaking with them today, they were incredibly rude and offered no solution other than to give us a copy of a report we do not need.

  

  Business response

  07/21/2023

  Tell us why here...

  ******* boyfriend, ******, submitted an application to ** in June along with a credit check fee.  We knew we would be transferring Management of the subject property to another company on July 1.  We talked to the new management company and told them we had an application and they instructed us to go ahead and process the application since Management had not yet switched over.  We did this. 
  
  It is written on our application documents that the credit check fee is non-refundable, ****** signed the application indicating he understood this policy.  The fee goes to pay a 3rd party for the credit check, criminal background check and lien and judgment check and a very small part of that fee, perhaps $5 goes to pay our staff for the time it takes to execute the screening process.
  
  At some point, ****** chose to also submit an application to the new property management company prior to the management switching over and they accepted payment from him as well, even though we had already run the credit check.  ****** did not at any time inform us of this.
  
  In this situation, we had every right to enforce our written policies regarding no refunds because the money we collected had already been used to run ******* application through ************************ Services and the charges had already been made against our account. Also, we were not informed that ****** had submitted his application to anyone other than us until AFTER our report was run.
  
  The complainant wants a correction to their credit as a resolution and we contacted ************************ to find out if there was any way we could have the credit report removed from their credit.  ************************ states that the credit reports that we purchase from them are called "soft inquiries" which means it does not go onto an applicant's credit report.

• Initial Complaint

  05/16/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I rented an apartment with Syrus Properties that ended in April 2023 although I moved out in February. I just received a small fraction of my $2000 security deposit back. I spent several days cleaning the unit from top to bottom but was charged for 4 hours of cleaning ($150) and for a broken window in the kitchen ($585). The crack was on the outside of a double paned window and not my fault, but I notified the maintenance in September 2022 with photos and they never replaced it. I have contacted the property management company and they are unprofessional and not willing to hear me out. I believe this company has done this to other people based on their Yelp reviews. Please consider looking into it, so they cannot keep taking money from innocent renters like they did to me.

  

  Business response

  06/13/2023

  Dear ********************:

   

  I am sorry you feel that our security deposit refund process was unfair.  As you may recall, with every Lease Agreement, we include a Move In Checklist and we explain at the Lease signing that this checklist  can be turned in 30 days after you move into the apartment so you have time to go over the unit in full detail and mark down an repair issues that need attention.  When you turned in your Move In Checklist, there was nothing indicating that the unit had a broken window.  On all of our Leases, we include a clause that specifically states that any windows broken in the course of a tenancy is the tenants responsibility to repair.   In accordance with the Lease Agreement, it was your responsibility to repair the window and when that had not been done prior to your move out, we had it done and deducted the cost of that repair from your Security Deposit.

   

  The other deduction you mention is the cleaning.  We have crews that turnover our units and bring them to the standard that we expect for new tenants.  This means pulling appliances out from the walls and cleaning under them, cleaning all fans, cleaning all windows and much more.  They have a check list when they go into any unit and they go through their list, if the item on the list is already cleaned, they move on to the next item.  I understand that you feel the unit was clean, but the unit has to be cleaned to be move in ready for the next tenant.

   

  Again, Im sorry you are disappointed in the income, when you called me and I explained all of these things, I felt that you had an understanding of how we calculate refunds.  We do not own the buildings we manage, but one of our responsibilities is to make the units rent ready so when we show them to prospects they look as attractive as possible.  The property owner bears the expense of painting the unit, the tenant bears the expense of any cleaning and damage repair.

   

  Thank you,

   

  

  *************************

  Broker/President

  Syrus Properties, Inc.

  *********************************** C

  ******, ** 94945

  Ph. ************

  Fax ************

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