ComplaintsforOakland Chevrolet

• Initial Complaint

  04/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I returned a leased Chevrolet Bolt to Oakland Chevrolet on Saturday March 30, 2024 (after paying a surprise $190 inspection fee). I asked for a confirmation of some sort that the car was returned and was told it was fine and they would take care of it, I was good to go. I have been calling multiple times a day since to try to get confirmation the lease is over, as GM Financial has not been properly noticed that the lease is grounded and over. I keep getting the runaround and neither I nor GM Financial has confirmation the lease is closed. My lease term is up tomorrow April 3, 2024 so I anticipate I will get a new bill from GM Financial for a lease extension as Oakland Chevrolet continues to not process the lease end. I dont know what else to do.

• Initial Complaint

  03/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  My wife and I purchased a new 2023 Bolt EV from Oakland Chevrolet on 2/1/2023 and paid cash with check number ***** for $35,298.55. I drove the car off the lot on 2/1 and contacted my insurance company for coverage. I reached out to CA *** on 3/7 to check on the status of the registration. I was informed by *** that the car was registered to another couple. *** would not tell me who the registered owners were and identified that the dealership would need to rectify this situation. I contacted the dealership on 3/7 and was eventually connected to the finance person who had completed our paperwork. ***** informed me that this was a *** issue and that I had purchased a used car, which was why it had 130 miles on it and I had received a $2K discount off the listed price. I told him I was not informed this was a used car and the discount was because we bought the car outright and did not finance it. Later that day I received a call from the dealership GM (****) who was very apologetic for the incident with ***** and said the dealership had made an egregious error in preemptively sending in the registration paperwork for the couple who had expressed an intent to purchase the car. He assured me that it was a new car and had never left the parking lot, he would address the situation immediately and would call me the next day between 11-11:30 am and update me. I never heard from **** again and after several days again reached out to *** who informed me that the registered couple not only received the registration but also the license plates and a clean title since there was not a lien on the vehicle. I again tried to connect with someone from the dealership but no one returned my calls. I filed a formal complaint with ***. On 3/12 I received a phone call from ***** who reports to **** and he told me that the couple had returned the *** issued registration, plates and title and that the dealership was correcting the issue. As of 3/27 the issue is still not rectified.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩