ComplaintsforOakland Panel Craft
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Complaint Details
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Initial Complaint
05/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
PanelCraft has had my car since Dec22 **************************** good faith as this shop had a very good reputation and the work I've seen from their shop looked great!Well I guess I'm not cool enough to get legit work done. As of today May 16th Panel Craft refused to return any of my calls. They have had my car for 6 months and it's still not completed.The only time I've spoken with ******* and ******* they called me very passive aggressively blaming me for being rude to their father ****, putting words in my mouth and straight up yelling at me because of some confusion with a lip ( that was never supposed to go on the car)I was yelled at by ******* saying "I NEVER WANTED TO WORK ON THIS CAR TO BEGIN WITH"Brenden - "This car got slipped in through our Berkeley shop" ..... YEA BY YOUR Dad!! Their Dad **** took the car in!If they never wanted to work on my car then they should have never sat on it for months, skuffed and prepped it for painting AND took checks from my insurance company.The car was dumped into the lap of my mechanic for final assembly.Nobody gave me a heads up the car had been moved. So when my insurance rep called two weeks ago ****** started making up stories about me peeing money out of pocket.Then I show up to find my car 1/2 way across town at a totally different shop!!Panel Craft needs to get their act and business together. Sure your friend who owns a family run body shop will always give me great work.But the way they treat normal customer with legit insurance jobs is a direct reflection of their business!! The paint work completed on my car is lacking and not done to the best ability of this shop.They rushed the job, threw parts in the back of my car abs dumped it unfinished with my mechanic with visible scratches abs super thin clear coat - crappy rushed work!!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.