Business ProfileforNational Response Team

Vendor called out due to a fire that affected two units right before Christmas. When proof of insurance was requested it was 3 years expired. The assigned production manager, ************************* was asked multiple times for updates and photos via mobile and email. ******* never responded but left the mobile texts on read proving they were delivered and read. Had to finally reach out to the main office 2 weeks later to receive assistance. Vendor could only email photos of 365 and could not find anything in the system for the other unit involved. Areas of carpet which was unaffected by the fire and had no water moisture readings had been cut and were about to be removed. The cut was in the middle of the bedroom. The owner and Board member, ***** stopped ******* and questioned what the crew was doing. The *** claims adjuster had a moisture reader and it was not reading any moisture issues anywhere near where the cut in the carpet was made by the crew but in the doorway of the bedroom. Unauthorized work was done. Owners, tenants, and *** members felt that the production manager was very pushy during a stressful saddening situation. Vendor removed a lockbox that they owned with owner's keys inside without any communication and an urgent construction consultant appt. was set to occur the following morning. Production manager was only willing to return the keys on his terms the following evening. When vendor tarped the roof they caused more damages to the area that have been explained to Management & the *** by a licensed and insured roofing vendor.