Complaintsfor99designs
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Complaint Details
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Initial Complaint
10/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I used my personal credit card number (as I thought I could change it later). I need to switch to my company's credit card (otherwise they won't refund me). So I contact the support team (ticket *******) and they send me the steps to buy credits with the right credit card.I return the e-mail, confirming that I made what they told me and untill now, I have no answer.Its been one Day now... and I need refund because the project is going to finish...Initial Complaint
03/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I never received their service. I bought a package in ******* and when I was in ****** where this product was being used, I was unable to access. I tried to contact multiple times with no response.Initial Complaint
02/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid $431.91 for what suppose to be professional experience designers to design a logo, what I paid for was very new and inexperience designers offering me logos, The model is to offer a bid like system where designers compete and you pick a "winner" upon which that stage you are locked in financially to that designer. It was not a good group to select from in the beginning and did not like any of the designs, I finally went with one that still wasn't satisfactory, upon presenting the logo to my business partner we all agreed that this was definitely not worth the above monies we paid. We are seeking a full refund as the services provided were not of quality experienced designers as advertised. The below attached is what they charged me $431.91, any reasonable and rational person with limited experience in business can see this is way over priced and unfair.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.