ComplaintsforThe Clorox Company

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We are one of several animal charities that have participated in the Clorox Pet Products Company "Pawpoints Program" but haven't received donations in exchange for points accumulated through the efforts of our donors and our volunteers. The Clorox Pet Products Company Pawpoints Program offered rewards for a designated number of points valued on a dollar amount in exchange for submitted consumer receipts to acquire consumer spending trends of pet owners and charities. Consumers were encouraged to sign up for an account requiring their personal information and use their accumulated points for prizes or donate them to a participating charity. Together, through our submitted receipts and points accumulated from donors, our charity has approximately ******* points. According to the PawPoints website calculations, each point has the value of "42" which equals 1 lb of litter. Therefore, our charity has not been able to acquire ***** lbs of donated litter, a retail value of approximately $5,525.00 (6910 divided by 25 lbs boxes = 276 boxes retailed at $19.99). This has been ongoing for approximately three years! We have reported this issue many times, which was resolved, but instead, we were encouraged to continue to submit our receipts. It appears that they have not been fulfilling "rewards" to consumers and other participating charities, however, instead, they put up a new disclaimer stating that "they have the right to do as they please". Please see numerous support documents requesting resolution and remittance. I can remit many more supportive documents. The website is **************************************** which the states will end June 30, 2024. The listed phone number does not work, and customer service closes "tickets" without responding or resolution.

  Business response

  06/27/2024

  We will investigate this incident.

  Customer response

  07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, thank you for looking into the situation. As stated, there haven't been any rewards added for the shelters for almost 3 years. I have received an email stating to continue submitting receipts, and that there are no plans of the PawPoints program ending? 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  After purchasing their product off Amazon. Amazon states that Clorox is liable due to upon opening the brand new chlorine box I was knocked completely unconscious as it had water in it.

  Business response

  06/18/2024

  We will contact consumer and investigate this incident.

  Customer response

  06/18/2024

   
  Complaint: 21864269
  
  I am rejecting this response because:
  I have yet to receive any email stating this is taken care of. 
  Sincerely,
  
  *************************

  Business response

  06/18/2024

  I talked to consumer and I agreed to send her a goodwill check for $39.99.  Consumer is requesting an additional $1,000.00 for a medical bill  I explained that Amazon delivered the product but I also found out that it was not our product it was a licensed product.  I did still request a check for $39.99 this morning as a goodwill. Consumer was given the correct number for product to call and share her complaint.   

  Customer response

  06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have purchased two of their pool cleaning products and both are short of amount stated on the product, suspect this is a pattern of charging for one thing and giving you less.I had bought ph balance down product 5lb bag. I should have received 80 oz of product and it is short, I received 52 oz or 3.25 lbs.I bought pool shock 6 1lb packs, The package says 1lb but pouring it out is only 12 ounces. I have had this happen on all the bags.

  Business response

  05/30/2024

  This is a licensed product and consumer will have to contact the company who makes this product.  They have a 800 number on the back of product.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a bottle of Clorox from Target on Monday May 13th with a few other items from Sprouts. I loaded the groceries in the trunk of the car. When I got home and opened my trunk, I smelled Clorox and knew it had leaked. It leaked onto my Granddaughters BFFs sweatshirt. I tried to work with Clorox to get them to purchase a replacement. They are now saying, they need to communicate with the owner of the sweatshirt, well the owners Mom is not happy about the situation, and asked me to deal with Clorox, longer story short, I need to buy a new very expensive sweatshirt so that my Granddaughter doesnt lose a very dear friend. I tried to attach 21 pages for the full story, but I was only allowed to attach 13 pages.Clorox needs to buy a new sweatshirt, as it was their product that was defective and leaked into the trunk of my car!

  Business response

  05/28/2024

  We will contact consumer and investigate this incident.

• Initial Complaint

  04/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Clorox company has changed the formula for Scoop Away sold at ****** warehouses. Their kitty litter no longer clumps and instead creates horrible sludgey mud that is hard to scoop. They refuse to acknowledge that their product has been reformulated. No one at this company is taking responsibility. I will have to lug multiple bags of 42 lb. kitty litter packages back to ****** to get a refund. This kitty litter used to be the best on the market. Clorox is actively having paid influencers post positive reviews about this inferior product on ******.com and everywhere else. This stinks of bad business practices to the extreme. I will be contacting ****** concerning Clorox's inferior product so that ****** will stop buying from them.

  Business response

  04/20/2024

  We will reimburse consumer an let her know her comments will be shared.

  Customer response

  04/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as reimbursement is sent to me. If it is not, then I will open a new complaint.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had purchased 10 bags of Clorox Pool salt (see link here: ************************************************************) from my local ******* in ******** **. On March 16th 2024. I added 7 bags of the salt too my saltwater pool, I did this when the sun had set so I didn't look at the product during day light hours as I was adding it. In the morning I found a huge amount of dirt in my pool. I spent about two weeks vacuuming, changing pool filters and running the filtration for 24 hours. I then added another bag during light hours and low and behold I was able to see that the salt in the bag was covered in dirt (I have pictures). This product is known for causing stains and ruining the finish of the pool as per the clorox websites reviews.I now have pool stains covering the floor of my pool that cannot be removed by myself.I ask the BBB to help remove the product from the marketplace, it's not fit for it's intended use or for Clorox to change it's manufacturing practices, the advertised product states it's high salt purity, but the evidence from other consumers suggests otherwise.

  Business response

  04/10/2024

  This is one of our licensed products and we have given this consumer the information to contact the company to have this handled.

  Customer response

  04/10/2024

   
  Complaint: 21555469
  
  I am rejecting this response because:

   

  As the name brand on the product, you have a duty of care to ensure that the quality of the product is fit for purpose. Therefore I employe you to cut ties with the manufacturer as it is detrimental to the clorox brand. 
  
  Sincerely,
  
  *********************************

  Business response

  04/10/2024

  Please contact this number we have no control over this company.  Here is the License Product information:
  Phone ************** /**************
  
  

  Customer response

  04/10/2024

   
  Complaint: 21555469
  
  I am rejecting this response because:

   

  You have not included the business details only contact details, what is the business name? The address?

   

  I will hold this claim until you provide the actual business that's accountable a contact number and an email form on a website which no one responds to isn't good enough.
  
  Sincerely,
  
  *********************************

  Business response

  04/10/2024

  We will investigate.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Email to Burts Bees, March 24, 2024:All,Subject: Unwanted duplicate orders.RE:--Essential Burts Bees Kit, $9.99 --Order BEE06158833, $129.77, 26 Mar 2024 --Order BEE06157783, $129.77, 23 Mar 2024 --Order BEE05993902, $129.77, 13 Nov 2023 March 24, 2024, we received two additional unwanted duplicate orders that we placed November 14, 2023 (Essential Burts Bees Kit, $9.99 x 12 = $119.88, Total: $129.77 x 2 = $259.54).Until we are in need of additional Burts Bees products, we will place an online order, in-person as necessary.Furthermore, our current credit card uploaded in the Bursts Bees Stored Payment system has expired (1533). Burts Bees inappropriately used our new credit card (2632) without our approval. We never officially input the new credit card into Burts Bees Stored Payment system. This is an unwanted, illegal and fraudulent credit card payment transaction.If Burts Bees fails to reverse all unwanted charges ($259.54) immediately, we shall report you to the appropriate authorities.Please provide a Burts Bees return label for the unwanted items (Essential Burts Bees Kit, $9.99 x 12 = $119.88, Total: $129.77 x 2 = $259.54).************************* ************************************************************* ***************** ************

  Business response

  04/05/2024

  We will investigate and handle this complaint.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This complaint has yet to be resolved. We were mislead by a deceptive website link into buying a $100 gift card we have no use for. If it cant be used for Burts Bee Baby why is it linked in your website!? Why doesnt your company wish to resolve the issue with us?

  Business response

  04/04/2024

  Our agents are working to get the website to honor the consumers request.

  Customer response

  04/04/2024

   
  Complaint: 21528059
  
  I am rejecting this response because this does not help us who were mislead to buy a gift card we cannot use. Please accept a return for our $100 gift card into the website is updated.
  
  Sincerely,
  
  *********************

  Business response

  04/04/2024

  Agents are working on getting that website to take care of consumers complaint.

  Customer response

  04/05/2024

   
  Complaint: 21528059
  
  I am rejecting this response because it doesnt it acknowledge or resolve the fact that I was mislead into buying a gift card I have no use for 
  
  Sincerely,
  
  *********************

  Business response

  04/05/2024

  I am very sorry but we have no control over the website.  We are working with consumer to get things settled through the website for this consumer.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Please see attachment.

  Business response

  03/19/2024

  We feel this consumer is a repeater but we will contact her to get more information.  I see where she called 1/27/24 and states she received the coupon. Consumer calls back on 3/9/24 stating when is she going to get her coupons. 

  Customer response

  03/19/2024

   
  Complaint: 21451710
  
  I am rejecting this response because: the companys response is entirely inappropriate and devoid of customer service. To clarify, I am not writing about the Clorox toilet wands. That was a previous issue and it was fixed no problem. In fact when I received the coupon for the toilet wands, I immediately contacted Clorox right back to let them know they didnt need to send it again, being forthright and honest to not send any further. This is all about fresh step litter products. We feel this consumer is a repeater. Please elaborate on what that means. Why would feelings be involved in this? This is about objective information and issues. That comment is just rude. Also this comment I see where she called 1/27/24 and states she received the coupon. Consumer calls back on 3/9/24 stating when is she going to get her coupons. I have never called your company for Freshstep litter. There isnt even a phone number I can contact. Ive sent emails in which I have all objective proof of all of the correspondence. I believe youre referencing me and labeling me completely inaccurately without even reading the complaint about your fresh step litter and its associated award program. 
  
  Sincerely,
  
  ***************************

  Business response

  03/20/2024

  As a goodwill we can send consumer the two coupons this time but all information will be noted.

  Customer response

  03/20/2024

   
  Complaint: 21451710
  
  I am rejecting this response because: Ive heard back from Fresh Step Consumer Care team on 3/19 and they offered to send 2 refunds worth for the 2 free litter coupons Im due (case number 240309-000198 and communication with **** via email). Fresh Step Paw Points Rewards team continues to be unresponsive and unhelpful. Therefore since consumer care department has offered the above solution, there is no need to send the 2 coupons at this juncture via this BBB complaint. However it doesnt solve the ongoing issue with the rewards program and the basis of my original complaint via BBB. Each time I redeem a reward its never sent and the rewards team provides no assistance, so what would be the longterm solution? I prefer to not have to keep reaching out each time theres an issue and would expect the program to function as its supposed to. If the issue recurs again next time I redeem a reward, what is the solution? It seems like the big issue at hand is not being addressed here.  And yes please take note of all of this info as I will be doing the same and keeping records of all correspondence and how things have ensued. I sent complaints via various routes as getting a timely response or any response has been a bit cumbersome with your company. And I have always been forthright with the company on any updates which is in contradiction to the inappropriate and highly offensive comment you previously relayed identifying me as a repeater.
  
  Sincerely,
  
  ***************************

  Business response

  03/21/2024

  I spoke with the agents and they have requested a check be sent to consumer for $40.00. This will more then cover the cost for 2 coupons.  They said consumer accepted offer but she was not happy that she still did not get her coupons.  They told her that is an program we have no control over and she will have to deal with them. We mean no offense to the consumer we are only trying to help. I am sorry but sending consumer the $40.00 is all we can do at this point.    

  Customer response

  03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  however it appears you do not actually review customer comments as *** already addressed the $40 credit and that I was satisfied with that and you no longer need to send me a coupon. I asked both consumer care and via BBB what the solution is moving forward. How does that mean Im not satisfied? Im asking you what your plan is to fix an ongoing broken system for the future. The rewards program is ongoing so I will be redeeming rewards in the future. So I was asking for a resolution on future instances moving forward if this recurs. This was never addressed. I am asking you to address this and again stop putting words in my mouth that arent accurate. I have all the written communication telling consumer care I am satisfied but asking what the longterm fix is with the problem. Appears customer service needs some serious training on customer interactions and solutions to problems. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased 5/26/23 from Target. I did not use the product until the fall of 2023. Even then, I didnt consistently use it every week, more like every two weeks. I was using the mop in January 2023, when it literally combusted open and parts went flying everywhere. The mechanism where the water and solution hold completely broke open like Ive never seen before. I went onto Targets website to look at reviews and was shocked how many other people said the same thing happened to them. I reach out to Clorox and they told me to email a subsidiary named ********. I never received an answer from ******** after following up twice. Ive contacted Clorox twice and both times. Ive never received us response back. I want a refund or replacement of the product please. The product is Clorox Microfiber Spray Mop

  Business response

  02/27/2024

  I will have someone investigate to see why the company that owns the product is not responding to consumer.

  Customer response

  02/27/2024

   
  Complaint: 21352426
  
  I am rejecting this response because:

  They are still awaiting a response from the company that owns the product so Im choosing this option to keep my case open. Thanks so much for your help - I appreciate it!

  
  Sincerely,
  
  *******************************

  Business response

  02/27/2024

  We are offering this consumer a check for $50.00 as a goodwill since ********************** company did not respond to consumer. 

  Customer response

  02/27/2024

  Thanks so much for your help! Since their message said they were following up with ********, I put a rejection through because I didnt want the case to close. Now, I received two voicemails from Clorox offering me $50. The second message was kind of rude because she said the $50 is more than enough but I rejected their offer but they never put their offer in-writing so I was rejecting their first response. Hope that makes sense. I didnt mean for her to think Im ungrateful. I am now satisfied she offered me this much but not sure if shell put it in-writing to you. Sorry for any confusion! Thanks again!
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩