ComplaintsforTurnitin, LLC
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Complaint Details
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Initial Complaint
12/31/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Subject: Formal Complaint Against Turnitin for AI Detection Technology: FERPA and *** *********** ********** Advertising, and Future Accusation Concerns To Whom It May ********* am writing to file a formal complaint against Turnitin regarding their AI writing detection technology. This complaint specifically addresses potential violations of the Family Educational Rights and Privacy Act (FERPA) and the Americans with Disabilities Act ****** along with misleading advertising and concerns over future accusations. The dates of the relevant transactions and communications range from November 20, 2023 - December 21, 2023.Nature of the Dispute:Turnitin's AI detector flagged my work as potentially AI-written, leading to an unwarranted academic integrity investigation. Though this was later resolved, the ongoing risk of future false accusations remains a significant concern.FERPA Violations:Turnitin's AI detection process lacks transparency and student access to educational records, which is potentially in violation of FERPA. Students should have the right to review and contest any educational records, including AI detection reports, which directly impact their academic standing.*** Violations:The AI detection technology does not adequately accommodate students with disabilities, such as PTSD, which I suffer from. The stress induced by false accusations and the secretive nature of the process can exacerbate such mental health conditions, contrary to the provisions of the ***.Concerns about Future Accusations:The technologys ability to retroactively analyze submissions creates a continuous risk of being accused of academic dishonesty, even post-graduation. This ongoing uncertainty is stressful and unfair, particularly for students with mental health challenges.********** Advertising Regarding False Positives:Turnitin advertises a 1% false positive rate, potentially creating a false sense of accuracy and trust among educators. This can lead to overreliance on technology and insufficient scrutiny of its results, increasing the risk of harm to students through erroneous flagging.Request for Resolution:I request the Better Business Bureau to investigate Turnitin's AI detection technology for its potential FERPA and *** violations, misleading advertising, and the implications of future accusations on students. It is crucial that educational technologies comply with legal standards and consider the well-being and rights of all students, especially those with disabilities.Your prompt attention to this matter is essential in ensuring responsible use of educational technologies and in protecting student rights.Thank you for your time and consideration.Sincerely,*************************** ******************** ************* ********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.