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Find a Location

Commercial And Industrial Appliance Repair has 1 locations, listed below.

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    Business ProfileforCommercial And Industrial Appliance Repair

    Major Appliance Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers
    Appliance service and repair

    Business Details

    Location of This Business
    5111 Telegraph Ave #194, Oakland, CA 94609
    BBB File Opened:
    10/1/2014
    Years in Business:
    9
    Business Started:
    9/24/2014
    Number of Employees:
    1
    Business Management
    • Mr. Curtis Latson, Manager
    Contact Information

    Principal

    • Mr. Curtis Latson, Manager

    Customer Contact

    • Mr. Curtis Latson, Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/20/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Curtis Latson of Commercial and Industrial Appliance Repair was contacted and said he would come take a look at our Summit refrigerator (Model SCR1400W). His number is ************, his site domain is Commercial And Industrial Appliance Repair | *******, **************** Area (oaklandapplianceservices.com), and his email is ********************** He comes and looks at it and diagnoses that it is running low on freon. 3/13 We pay Curtis ****** for the freon that he tells us is all we will need to fix the fridge.Curtis comes to fix the fridge; it appears to work fine 3/21 We pay Curtis $702 for labor The fridge is discovered to still not be working; it freezes over and ruins all the drinks inside Curtis comes in and diagnoses the fridges as needing temperature control units. 3/29 We pay Curtis $904.80 by check for 2 temperature control units which he assured us will fix the fridges. Multiple phone calls this month in which Curtis is asked about when the parts (temperature control units we paid $904.80 for) are coming. He makes various excuses including promising that theyll arrive soon and saying there are shipping delays. He obfuscates when asked what the part number is. He eventually admits he never ordered the parts in the first place and has been lying the whole time, however this is after many calls. 4/29 *** texts asking for the part number and specific description; receives no response. *** calls and Curtis promises full refund over the phone to be delivered on May 6th in person at Workstation. 5/6 No refund from Curtis despite promises to deliver today. 5/15 . Curtis is unwilling to provide this because despite taking the money, he has not ordered the parts. 5/23 *** calls Curtis, who eventually promises he will deliver a full refund in person on 5/28. 5/28 Curtis does not show up with refund, again, as promised. We are now down around $2000 dollars and Curtis has not fixed the fridges at all.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Benjamin Y

    1 star

    04/04/2024

    Curtis - the owner of Commercial and Industrial Appliance Repair failed to repair our commercial oven in a time manner. He as been unreliable since day one, by missing appointment dates and taking for ever to acquire parts and get them installed. He make us feel like all the other clients are more important and deserving of his time. His excuse is always another client needed his attention and time. I also believe that he is incompetent and ignorant of the skills required to execute the repairs he promised and was paid for. We contacted Curtis in December of 2023 and it is now April of 2024 and he still has not fixed our oven. The last reply from him was on Feb 16th, where he said " I have to do some more research, can't figure out what is going on but I will." I have tried to contact him every week since Feb 16th, with not reply. I would recommend you do not hire him for any kind of repair work. He is unreliable, ignorant of knowledge and skills needed repair an oven and unprofessional in not replying to my communications to him.

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