Business ProfileforCarbon Health Medical Group

On 03-18-2024 I used the urgent care Carbon Health on ****************************. In the past, for many years, I had used a different urgent care clinic ("******* Hills *********************** but this past March I decided to try Carbon Health because it was 10 minutes closer to my home. I called the Carbon Health location I was planning to use (zip code *****), to ask whether they were in network with my insurance, ***************** (PPO plan). They said they were. In addition, after I drove to their location for the office visit, I gave them my insurance card information and asked, once again, if they were contracted with my insurance. Once again, I was assured they did. On the day of the office visit, I paid my usual $35 up front, which is what I currently pay for urgent care services in network with my insurance.In May 2024, I have received a bill from Carbon health, even though the doctor's visit should be covered by my insurance. I appealed to Carbon Health writing multiple messages to them, which were ignored, and I also contacted my insurance. Today, Carbon Health finally sent me a message (being pressured by a claim I filed with my credit card company). In their reply, Carbon Health states they went out of network with my insurance in March and April 2024, but they are now back in network with the insurance. The insurance denies that Carbon Health is currently contracted with them, or that it has ever been contracted with them.There is something fraudulent going on with this urgent care facility, which should be investigated, so that other customer/ patients are not lied to, regarding Carbon Health being contracted with a specific insurance or, supposedly, going "in-and-out" of network with an insurance. Carbon Health attracts patients by lying about being in network with some insurance companies with which they are not.I am asking for the refund of $180.