Business ProfileforDowntown Auto Center

5/31/24: I informed Downtown Toyota of ******* that I was from out of town and that I was interested in Prius. When I said I would come Tues, they said to come by Mon to get their Memorial Day deals. My appointment confirmed, Monday I arrived to find no deals and that they had no Prius'.6/3/24: Charges for a Corolla Cross Hybrid included a ~5K in addons and ~$4,995 in markups; brought to $1995 for a LoJack and $2895 mark-up. The dealer asked me what I was looking for, I told him: No mark up and no LoJack. He said the LoJack could not be removed, that all dealers these days had to have markups to survive, and repeatedly said it was a really good deal. He said he knew other dealer markups because there was a screen in their office that shows other dealers markups and prices. He told me that Roseville Toyota, which I mentioned, had 5K markups, that hybrids are scarce and it was unlikely that they would receive another Cross Hybrid for at least two months. He knew I needed a car soon.After purchasing, I learned LoJacks are removeable, that I was charged $1995 for a 3-year term Lojack when Amazon and other sites charge $895 including installation and that competitor, One Toyota of Oakland, sells ALL vehicles without add-ons for MSRP and had Cross Hybrids available.On 6/5/24 I met with a manager who said the tactics they used were typical; some people pay more and some people pay less. Then while pointing at my signature, he said, you signed. He said, you got a good deal as if to say, you were less screwed over than some people. You should be happy.A reasonable person would not consider ~5K in markups and an unnecessary and overpriced addon a good deal when the deal that I clearly stated I sought was known to be available at a neighboring dealer. To convince me that their offer was really good, the salesperson feigned scarcity, falsely claimed that markups were to be expected and necessary, and that the overpriced ****** could not be removed.