ComplaintsforOakland Kia/Mitsubishi

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2015 Kia **** was stolen on January 29, 2024. Apparently there is a well-publicized design flaw that is all over the social media sites (how to break in). It was recovered two days later, then towed into Kia **************** service center on February 7, 2024. USAA sent an inspector to do an assessment, did an estimate, coordinated that estimate with Kia **************** service center, and I approved the repairs. Since then, I have heard nothing. They do not pick up the phone, nor do they return messages. I went down to the Kia **************** service center today to try to get information (I had to get a ride with someone). I was told that the service agent assigned to this case was ill, and the agent I spoke to said that other than the "service agent assigned," they had no access to any of the files. I had to email her the USAA/KIA estimate because she didn't have access to it or couldn't find it in the system. I asked if the repairs had been done, since they have now had the car for a month, and just two days ago were paid an extra $220 by USAA for what I don't know. ********************** (first initial M) told me that she didn't know if the repairs had been done, although she did say that Leurm had "a quote" for the repairs. I asked if they had my car. She reiterated that she did not know. She told me to "give it til Monday" because "it is a 7-hour job and they're short staffed." (and she then had the extraordinary audacity to try to sell me an extra oil change--on a car she didn't even know whether they had[it had just been changed, by them])! I don't know what's going to happen on Monday, but at this point I have to report it stolen. Needless to say, now that I have to replace my disappearing car, I will not be doing so with a **** This entire thing is absolutely unacceptable. I am out of pocket my deductible, rental above and beyond what USAA would pay, plus now my car is missing and I will have to replace it at a moment when I am singularly disadvantaged.

  Business response

  03/26/2024

  Hello,

  The repair order was opened on 2/7/24, and diagnostic performed. On 2/9 additional diagnostic performed  as per insurance company. On 2/26 the insurance company informed us that the repairs were approved and the check was mailed to the customer. Parts were ordered and arrived on 3/11/24. The vehicle repairs were completed on 3/12 and the customer picked up the vehicle on 3/13/24.

• Initial Complaint

  09/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am still waiting to receive my copy of the purchasing agreement in which I've been told multiple times it would be received electronically.

• Initial Complaint

  05/20/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  May 14, 2023 - May 19, 2023 We went through negotiations, signed the contract, and they don't have the car because they supposedly allowed it to be transferred to another dealer and have no idea which one or where it went. Could have potentially ignored the contract and sold it to someone else while playing it off like some other dealership came and took it. I want that style car and I want a lower price for compensation. I live in ********** and they're in Oakland. We had everything planned and set for me to take time away just for them.The credit score penalties are already there. I have 3 hard inquiries just from them alone.

• Initial Complaint

  05/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I leased a *** *** from Oakland *** in May of 2022. The salesman said it's smart to buy insurance for nicks and dings called Clear Shield for $495 so I did. (Please see page 2 of the attached contract of lease.) A year later, the *** has some nicks and dings and I'm attempting to get them repaired. One *** salesperson -- the only one with whom I was able to converse -- told me it's not insurance, it's some kind of door seal or something like that. I see no after-market attachments to the doors and anyway that's not what I thought I was being sold. Other sales staffers put me on hold and never pick up, or hand me off to someone who says they know nothing. I am invariably polite and make no accusations, etc. I have spoken to 5 different people and left 3 messages. No call is returned. I see that Oakland *** has a BBB rating of F and I regret choosing this clearly unethical dealer. What must I do to recover my $495? Many thanks for your help!

  Customer response

  06/26/2023

  Dear BBB folks --
  
  Just a quick update on my case (Code: 54968484-C3973) and some good news.
  
  As your records will show, I had a bad experience with Oakland **** When I leased my car, they sold me a non-existent product named Clear Case (or something like that) for $499.  At the time, the salesman told me that it was a kind of insurance policy for small nicks and dings.  A year later, when I attempted to get some nicks and dings repaired under this "policy", each person I spoke to at Oakland *** described it as a different product;  one said it was a door seal;  another said it was something for the windshield.  No one said they could help me and put me on hold where I waited for long periods before giving up, calling back, getting handed off to someone else (who, if I was able to reach them at all professed ignorance.)  In other words, it was a scam and they were all in on it.
  
  About a month ago I received a call from the accounting office and a promise to refund the $499.  To my amazement, a couple of weeks later the check arrived.
  
  Could it have been BBB's intercession that got this result?  I don't know.
  
  In any case, I am grateful for your help.  Though I would not raise Oakland ***** ratings from F to any higher than a D-.
  
  Regards,
  
  ***

• Initial Complaint

  02/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchase a used vehicle from Oakland **** The vehicle was given to me with a bad battery and less than 20% break pad left on the vehicle. The dealer told me they will take responsibility and take care of these issues but never took any action and has been avoiding not replying to my calls.

• Initial Complaint

  12/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We purchased a **** Bronco from this business in November 2022. The employee who sold ** the car was named *****. ***** made SEVERAL significant errors including:-Listed our co-signer as the vehicle owner -Registered the vehicle to our co-signer, not us -Listed our co-signer as the only person on the loan; we had to go to the bank personally (twice)to have them resolve that issue -Sent DMV and loan information to the co-signer's address, not ours -Plates were sent to co-signer (who lives out of state)-**** were included with our vehicle, STILL have not received them; he never ordered them so we had to go back to the dealership several times to check status -Ramen verbally told us that our first payment was due on 12/11; it was due on 11/28- we went to the bank to pay since we never received a bill (due to it being sent to our co-signer) and found out that he lied about bill date -***** then HARASSED me (I am a woman) and told me via text (when I was supposedly waiting for the mats to arrive the day the vehicle was purchased, at the dealership) that I "owed" him a drink for selling the car to me. I felt VERY uncomfortable and did not know how to respond other than sending an emoji. I did not feel comfortable telling him he was being inappropriate bc I was waiting for the mats; I was worried he would not give me our mats if I responded negatively to his advances ************** via text the day we purchased the car he sent me texts telling me again, that I owed him a drink for his services.THIS IS HARASSMENT!!!! -We are considering taking legal action against **** specifically for the harassment. -This has been a terrible experience

• Initial Complaint

  11/18/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a vehicle from the dealership and was told I would receive a copy of the documents I signed via email. It has been a week since the purchase and I have not received a copy of my paperwork. I have requested copies through the salesman but the issue has not been resolved.

  Customer response

  11/21/2022

  CASE #******** The issue has been resolved. Thank you

• Initial Complaint

  05/31/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought a 2011 ***** pilot from them in August 2021. I have not received any registration documents. My bank has not received the lien.I have called multiple times and all they do is ignore my call.

• Initial Complaint

  01/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Dec 29, 2021 I took my vehicle into the dealership service center for recall work to be performed on the vehicle, a few hours later I was notified by phone my vehicle was ready for pickup and I was informed of the work performed related to the recalls and of software updates. On Jan 5, 2022, As I was driving on the highway my car turned off and later went into limp mode. I called the service center and explained to them what happened, the service advisor said that according to the work they performed, the car software had not been up to date before but now that updates had been performed the car it was normal for it to shut off and go into limp mode if it sensed a problem. I was told by the service advisor to bring the car back in for a check. On Jan 6, 2022 I had the car towed back to the service center. On Jan 11, 2022, I was notified by the dealership, that the car was ready for pickup. On Jan 17, 2022 I attempted to drive my vehicle for the first time since it had been serviced and it stalled and went into limp mode once again, I called the service center and the vehicle was towed back to them. Four days later I was told by the dealership that my car would need a new control module and that I would have to pay for all repairs because *** would not cover anything. Since then I have explained to *** that before any recall work/updates my car never had problems, it work perfectly but ever since the updates performed by them, the car does not want to function properly. On Jan 27, 2022, I was notified that *** had condemned my car and that they will not cover any part of the repairs (Totaling $5,937.53) needed to make the car usable again. I believe that the software updates performed on the car caused some kind of damage to the vehicle causing it to not work properly since the updates were installed, as the car was working perfectly before going in for any recall maintenance and software updates.

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