ComplaintsforWomen Within
Non-Profit Organization
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Complaint Details
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Initial Complaint
09/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I created an order #*************** on 8/11/2024 thru Woman Within, have contacted them several times and have not received an appropriate response I am not expecting my delivery asap IR a complete refundInitial Complaint
09/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Order #*********** was placed 9/7/24 after email was received from WW on 9/7/24 for 50% off entire purchase(SEPTBMSM). After filling cart, coupon was refused because it was only for "in-stock" items only and my items were said to be available on or after 12/8/24. I used another coupon (WWCWE20) (for less) on this purchase. On 9/11, email received that my purchase was shipped, meaning my items must have been in stock and my 50% coupon had been valid. I waited to see if items were truly shipped and when they were delivered on 9/13 I emailed WW, explained the issue in detail and was refused an adjustment for various reasons. Over the course of 3-4 emails with WW I refuted every excuse I was given until finally this morning, 9/16/24 WW told me: "While we would appreciate the opportunity to assist you and make the necessary adjustments, unfortunately, we do not have the means to do so from our end." My question is, if your customer service department does not have the means to adjust my credit card, who does? If more proof is required I have saved all the email communication with WW but it saved as .html which is not an accepted format for uploading and I don't know how to convert it to a .pdf so for now I'm hoping you can verify my account of things on your end. If not, please give me the respect of giving me a way to prove my claims before you dismiss them out of hand. Summary: WW emailed me a coupon for 50% off my order on in stock items. Told me on the day I placed the order that said items were not in stock, I used another coupon. Then items shipped out within days, not months, hence items were in stock and WW used bait and switch tactics. Now ** refuses to adjust the purchase price to what it should have been if I had been allowed to use the correct code on day of purchase. Thank you for your time and attention.Initial Complaint
08/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Women within charged my 94 year old mother more then we should have paid. She bought two pairs of pants in June 2024 For *****. She used a free coupon for free shipping, and a coupon for $10 off the order. Therefore her order came to $9.99. 1. She sent her check in the mail for $9.99 2. She received a bill for like $60 ish 3. So apparently with the mail- her payment was late. SoI had the late fee reversed, still the company said she owed $30 ish dollars. 4. They charged her $30 dollars For ????? Shipping????? No it does not cost $30.00 for shipping. Women Within did not ***** her the coupons for free ship, and the $10 off her items. Not fare.Initial Complaint
07/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered clothing from Woman Within in November 2023. I returned 2 items using their "Happy Returns" on dropped the items off at ***********. Today I was going to place an order and could not find where the credit was located so I called customer service. I spoke with 3 different people and the final outcome was that an email was sent to me in December with a gift card number and pin number. I never received this email. I received an email from Woman Within that my return was received but nothing with my credit information. Now they are telling me that the only information they have is that an email was sent in December with the gift card number and it was only good for 90 days. Again, I did not receive this email and they WON'T give me my money backInitial Complaint
06/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In November of 2023, it was my understanding I paid the balance of my woman within credit card in full. It appears I was charged a 2.00 fee for interest, with payment due in January of 2024. I never received a email about balance due or a paper statement. This 2.00 fee accumulated to ***** by April of 2024. Still no notification in regards to this. My other credit cards informed me by credit score changed. I then contacted woman within, wow what a crazy experience. After reaching out to a chat specialist I was told credit bureaus were contacted. Late payments would be removed and previous credit limit that was ******* would be reinstated. I am requesting that you accommodate what I was told in this chat. From: ************* Sent: Tuesday, March 26, 2024, 9:51 AM (ET)To: You Subject: Re: Important Information From Comenity Message ID: ********* I am with *************, which handles your credit card account. Hi *****! I am a Senior Account Specialist and your inquiry was escalated to me for further review. I understand your concern. I have sent a request to have the credit limit reinstated as we are experiencing issues. Please allow ***** hours for the account to update with the correct credit limit. I apologize for any inconvenience. Also I see the credit reporting for this account was also updated and a letter sent on 3/21/24 to confirm. Please allow up to 45 days for the credit bureaus to update their information. Thank you!If you have any questions, please click the reply button. Sincerely, **************** ********************** TeamInitial Complaint
06/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
At the end of 2023, I ordered shirts from Woman Within. Unfortunately, the shirts did not fit. I contacted Woman Within during the return period and they sent me a return label and told me that I needed to mail the package back by 4/3/24. I was not seeking a refund. I asked them to exchange the shirts for a different size. (The reason I wanted to do an exchange is because the shirts were on ******** was worried if I asked for my money back then I would not be able to order the same number of shirts do to change in cost.) I mailed the package on 4/1/24. (I do have a copy of the receipt from ****** According to them, they received the package on 4/17/24. I sent an email on 4/30/24 asking if my package had been received, if the correct shirts had been mailed out. I was told to process a refund, I would need to call an 800 number. At the beginning of May, I received a package from Woman Within. I assumed it was the exchange. It was not. It was the same shirts that I sent back to them. All they did was put a label on it and send it back to me. When I called asking what was going on, they stated I was outside of the return time frame and they refused to help. They never once gave me any date time frame other than when my package had to be returned by, which I fulfilled.Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of transaction 2/3/24, amount paid $143.95, the company did not commit to provide anything to me, nature of dispute is- I have called many times to get them to send my order, next time I call they say it's on the way, then the next time I call they say they can not find my order, the company did not try to resolve this matter, I tried to set up an account on 4/11/24 but they would not let me in, I call this number *********** & still tell me there is no order, catalog # wwcfr50 is the one I ordered out of, #**** was the check #, let me know what is going on by calling me @ ************ Thank you very much *****************Initial Complaint
05/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was charged $10.99 to return a defective item. This is a ripoff.Initial Complaint
05/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
During a phone call with customer service on 5/1/24 regarding issues with returns of 2 shirts and 2 pairs of pants it was explained the the items above were returned and received back in the same size. The request was for all items to be returned for size 2X. The customer service rep was advised the the return lables requested in a previous call were never received via email. He continued to state they were received and then later noted the email they were sent to had a .com at the end instead of .net which is the correct one on the account. Because a return label was never received the items were sent back with return slips however the items came back in the same size. The inabilty to receive a return label also caused a ***** in the return. They refused to make the returns now even though they sent the labels to the wrong email. These items are still in the packaging and customer only wanted a smaller size which could have been easily sent back as they had to send back anyway but they chose to send back the same items because of the return label not being used. Being that lateness was their fault due to not using the correct email I thought they would find a way to assist but it was refused. I asked for a way to file a complaint and was told the supervisor did not know how to do that. We are requesting assistance to obtain a refund due to the companies failure to assist with the return and refusal to assist in making this right. The order number is ***********. We do not want these items as they are not wearable due to inflated sizing.Initial Complaint
04/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ive been a customer with ****************** for over five years. The Last payment with women within was October 6, 2022 I receive magazines every month in the mail. My credit line was raised from $200 to 250 planning a Mothers Day cruise May a ******************************************************************************************************* form that I had to react. My credit card went to do so April 16, **************************************************************************************************************************************************************************************** a written letter after receiving this information I ask why was my credit ran without my permission I also asked for an investigation which the gentleman gave me a number ****** is the investigation number and went on to say that my account would be closed in two months after the investigation, I feel that I was discriminate against due to something that they saw on my credit report which they had no authorization to run a credit check on me. Also they never informed me that I could no longer use the credit line a $250 and to add insult to injury, they said that I could receive the items if I paid for them by a credit card check I am axing the Better Business Bureau to investigate and get a clear understanding for me. Why they put a account on hold raise the credit limit sent me magazines through the mail sent me emails, but never notified me that my card was on hold only thing that changed on my account was my phone number which I updated that. Why didnt they send me written knowledge or email or text or a call? I would like to know my rights and how I can go about filing a lawsuit if they do not give BBB, a answer
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Customer Complaints Summary
56 total complaints in the last 3 years.
33 complaints closed in the last 12 months.