ComplaintsforSincere Home Decor

• Initial Complaint

  11/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased two cabinets and other building materials from Sincere. When my contractor drove out to pick it all up, he returned without my purchase because they hadn't assembled what I ordered. I called them to find out what happened, and they told me they had assembled a cabinet that takes one door on the face, instead of a drawer and door like I ordered. They never called me in advance of pickup to let me know. I had no choice but to accept what they gave me because otherwise it wouldn't match the other cabinets in the room.I sent my contractor out a second time to pick it up. When I reviewed my order, the cabinet was configured to take a drawer. I called them again and they said it would be easy for me to remove this panel, since I could just loosen the cams. I asked for a credit and they offered $50, which isn't worth my time to call my credit card in.My contractor reviewed the parts, and noticed that he couldn't just loosen the cams, or even disassemble and reassemble the cabinet, because it was also held together my nails and glue. He made a third trip out and retrieved something that would work. They offered this time a $200 credit, which still doesn't cover the additional expense of sending my contractor out and attempting to correct the cabinet, which Sincere is responsible for.At this point I would like to be compensated for the time I had to unnecessarily pay my contractor, which is estimated at $300 ($75/hour x 3 trips at over an hour, plus the time spent reviewing the materials and trying to come up with a workaround). They're obviously going to lowball this number and continue to be uncooperative or reasonable, given their unacceptable credit offers in the past so I feel the need at this point to open a BBB complaint.

  Business response

  11/11/2021

  Hi, there was some misunderstanding with this customer, but we decided we want to settle this matter, so we will reach out to the customer and offer him his $300 compensation.

   

  Thanks,

  *****

  Customer response

  11/13/2021

   
  Complaint: 16117287
  
  I am rejecting this response because:

  There is no misunderstanding.  The facts are the facts.

  The business is waffling and wasting more of my time, and as a result has not settled with payment.  While I was in the middle of a century ride yesterday, they started texting me about needing my credit card information.  They had last told me they would cut a check.  I asked them to cut a check, and they said they would need my email address in order to email a link to me.  I told them it's in the BBB complaint and have not received a response or an email.  None of this seems necessary, they could just cut a check like any other business without requiring me to fill out a duplicate request for reimbursement.  They continue to put all of the work in resolving this matter on me, and erecting more obstacles to payment, not even bothering to look up information they already have.

  
  Sincerely,
  
  *********************

  Business response

  11/22/2021

  Hello, we reached out to ***** and will be mailing him a check of $300 along with hardware to resolve this. Here's this tracking# for the check
  
  Fedex tracking 775269310575
  
  best regards, 

  Customer response

  11/24/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩