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Find a Location

Arts Africains has 1 locations, listed below.

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    Business ProfileforArts Africains

    Retail Stores

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5644 Bay St, Oakland, CA 94608-2408
    BBB File Opened:
    1/13/2023

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On November 19, 2022 I purchased 4 waist beads for $15 each at Arts Africains in ************* the total was $66.30. A few days later I noticed a charge to my credit card for $6630.10! I immediately disputed the charge with **** of America and sent in my original receipt however this merchant created a fake receipt and sent it to the **** of America. I spoke with a representative from **** of America on January 13, 2023 and they stated upon closer review the merchants fake receipt has major discrepancies such as a different time of purchase, different company address, does not detail the items allegedly purchased for $6k it just says "custom.I escalated to the bank and they are starting a new investigation into the charges since their initial investigation missed such obvious signs of fraud. I believe this Arts Africains intentionally targeted me for this scam because I look like a younger woman and they assumed I would be too naive to understand how to appropriately report them. The fact that they intentionally created and sent a fake receipt to **** of America shows unequivocally this merchant is acting maliciously and attempting to defraud **** of America and me. This incident will have lasting financial and emotional impact on my everyday life due to the fact that this fraudulent charge is being incorrectly reported to the major credit bureaus and I no longer have access to my primary credit card for daily usage. Please help me!

    Customer Reviews

    0 Customer Reviews

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