Business ProfileforUC Retirement Administration Service Center

UCRAYS has not answered their telephone for weeks. They put you on a (3) hour hold until you are disconnected and do not answer at all. This type of service is unacceptable and awful for retirees that are wanting for answers about their retirement that they are entitled to. They initially told me to turn in a "corrected form" so that I could retire on a certain date (January 3-4, 2023) (that which I did) in order to receive a "no lapse in pay" by February. To my dismay, there was no communication from this group indicating a status of my retirement and my check was not deposited into my account. I am going on the 4th month (March 4, to be exact will be 4 months). This is horrible and unacceptable that they do not take the time to update you regarding your entitled retirement money. At this point, I have not received a confirmation letter indicating that my medical, dental, savings, and retirement check is active and will be ready. Emails are similar, they get to them in (1-2) (Mostly 2) weeks, and they answer by cutting and pasting outdated information and mostly do not respond to direct questions. I need my retirement check and to take (4) months just to enter 20 minutes of information into a computer system is insanity. The university really should look into what this group. When you retire, especially from higher education, the service should be stellar. This group leaves you hanging with no answers. In addition, I am not working and have no idea when I will be receiving my retirement. This is a fine way to retire, I must say.