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            • Dutch

              1111 Broadway Ste 300 Oakland, CA 94607-4167

              BBB Accredited Business

            Business ProfileDutch

            Telemedicine
            BBB accredited business

            Contact Information

            1111 Broadway Ste 300

            Oakland, CA 94607-4167

            Visit Website
            (424) 403-1042

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            Customer Reviews

            1.86/5

            Average of 120 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            74 complaints closed in last 3 years

            51 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 8/16/2021

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Dutch is a newly-launched pet telemedicine service that specializes in treating chronic conditions such as anxiety, and allergies. 

            Business Details

            Location of This Business
            1111 Broadway Ste 300, Oakland, CA 94607-4167
            BBB File Opened:
            8/12/2021
            Years in Business:
            3
            Business Started:
            2/16/2021
            Business Incorporated:
            3/16/2021
            Accredited Since:
            8/16/2021
            Type of Entity:
            Corporation
            Number of Employees:
            38
            Alternate Business Name
            • Dutch Pet, Inc.
            Business Management
            • Mr. Joe Spector, Founder
            • Mr. Matt Gehring, Company Contact
            Contact Information

            Customer Contact

            • Mr. Matt Gehring, Company Contact
            • Ms. Kate Mazzera, Director of Client Services
            Read More Business Details and See Alerts

            Customer Complaints

            74 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Dutch is advertising as an online vet service. You get a video call with a vet. I paid for an annual membership and booked an appointment expecting a vet. What a got was a sarcastic person that did nothing but waste my time. Basically he told me to go to the vet but that my cat was also old and other cats and dogs may be more deserving of the vets time. I thought I was confused and said what should we do now. He said we can go outside, smell the fresh air, etc.
            Read More
            Read 73 More Complaints

            Customer Reviews

            120 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            kathleen D

            07/24/2024

            i have had multiple issues and let them know. they said i didn't continue to follow up i did. I had a video visit on monday with my *******. She has an eye infection. I paid $25 to expedite bc when I did the transfer it took days on end. I get an email last night saying expect delivery next monday. I am trying to get my dogs medicine and want a refund on my subscription. It has been terrible. If i could leave zero stars I would
            Read 119 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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