![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCal-Home Plumbing, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
AHS:American Home Shield *********************** CHC:CAL-HOME CONSTRUCTION, *** (contractor assigned by AHS) I need your help with a matter related to AHS dispatch number ********* and service request for our master bathroom toilet, scheduled on 12/22/2023. *** assigned CHC as the contractor, and unfortunately, their service resulted in unintended water leaks and damage in our residence. Timeline: 12/17/2023: Service request raised with AHS for a non-rotating angle stop valve (no leak before this). 12/22/2023: CHC technician installed a new angle stop valve, leading to subsequent leaks. 12/28/2023: Leaks discovered in family room ceiling and kitchen AC vent; HOA notified. 12/29/2023: *************** (HOA sent) determined the leak wasn't roof-related. 12/29/2023: Reasonable Handymen identified faulty angle stop valve as the cause and fixed it. Attempts to Resolve: 01/05/2024: Emailed AHS at ********************** as advised by their employee ******; no response. Made multiple calls to them before and after sending this email. Follow up email sent on 01/07/2024 01/19/2024: Senior technician from CHC visited, and CHC disclaimed responsibility via email. 01/22/2024: Sent more proofs to CHC - damage report from HOA assigned restoration company, a snapshot of my conversation with the plumber from Reasonable Handymen who fixed the issue and that AHS was timely informed. AHS response: No coverage for secondary damages, advised to contact CHC directly. Attached Documents: 1. Exhibit.1_Service_Request (AHS) 2. Exhibit.2_CAL-HOME CONSTRUCTION, ***_REPORT (CHC's service report) 3. Exhibit.3_Reasonable_Handymen (Report linking CHC's work to leaks) 4. Exhibit_4_X... (Additional proofs sent). I have been in constant communication with AHS and CHC for over a month with no resolution. Your assistance is crucial in resolving this matter. Please reach out via email or phone if any further information is required. I will provide them proactively.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.