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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered over $700 of product from this company in Aug 2023. Did not receive a coil I ordered and was *********** was backordered and would be sent out in Sept/Oct. When It didn't arrive, I reached out and was told it was still back ordered, but was offered to select a different coil- being a vintage VW, I wanted the Bosch coil I ordered and not a different model. Gave them time and reached out again in Jan and was told it was still back ordered. Gave them more time, and finally reached out today for a refund. The customer service rep told me they would issue a store credit. I told them I wanted a refund. They said unfortunately they can't issue a refund to my card after 6 months- which was never communicated to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.