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ComplaintsforSmog This
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Complaint Details
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Initial Complaint
01/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I recently visited Smog This, a smog certification business in ************. The business and owner are shady, dishonest, deceiving and disrespectful to his customers.I brought my ************************** excellent working condition for a smog check. I called prior to arrival to location for a quote and mentioned I had their ad for $24.99 + $8.95 certificate (trucks and larger vehicles extra) and wanted to know what my total would be. (Every smog station in town charges an additional $10 for trucks/SUVs and another $10 for 99 or older vehicles).The answer was just bring the truck in, price would be disclosed then.Got there, filled out form with my info.No price was written, asked for price instead of answering I was asked for my keys instead and after a few minutes and a passing result the total became $59.95. When confronted about the discrepancy owner became rude, argumentative and disrespectful. He said your fI got ******* me off His argument being I should read and understand his ad. Enclosed is a copy of it.Shame on me since this is the 2nd time this exact scenario has happened as I fell into the same trap last year. This establishment has multiple review complaints on this same exact scenario.Terrible business ethics and customer service.Please investigate.Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.