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Find a Location

Frontwave Credit Union has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Frontwave Credit Union

      1278 Rocky Point Dr Oceanside, CA 92056-5867

      BBB Accredited Business
    • Frontwave Credit Union

      40325 Winchester Rd Temecula, CA 92591

    • Frontwave Credit Union

      2454 Vista Way Oceanside, CA 92054

      BBB Accredited Business
    • Frontwave Credit Union

      550 Hacienda Dr #102 Vista, CA 92081

      BBB Accredited Business
    • Frontwave Credit Union

      PO Box 400144 MCRD #9 San Diego, CA 92140

      BBB Accredited Business

    Business ProfileforFrontwave Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    13 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/2/2024

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers credit union financial services and products.

    Products & Services

    consumer lending, financial services

    Business Details

    This is a multi-location business.

    Find a Location

    Frontwave Credit Union has 12 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Frontwave Credit Union

        1278 Rocky Point Dr Oceanside, CA 92056-5867

        BBB Accredited Business
      • Frontwave Credit Union

        40325 Winchester Rd Temecula, CA 92591

      • Frontwave Credit Union

        2454 Vista Way Oceanside, CA 92054

        BBB Accredited Business
      • Frontwave Credit Union

        550 Hacienda Dr #102 Vista, CA 92081

        BBB Accredited Business
      • Frontwave Credit Union

        PO Box 400144 MCRD #9 San Diego, CA 92140

        BBB Accredited Business
      Location of This Business
      1278 Rocky Point Dr, Oceanside, CA 92056-5867
      BBB File Opened:
      10/30/1996
      Years in Business:
      27
      Business Started:
      10/30/1996
      Business Incorporated:
      12/31/2001
      Accredited Since:
      5/2/2024
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Mr. Bill Birnie, CEO
      • Mr. James Harrison, Director of Risk and Compliance
      Contact Information

      Principal

      • Mr. Bill Birnie, CEO

      Customer Contact

      • Mr. James Harrison, Director of Risk and Compliance
      Additional Contact Information

      Fax Numbers

      • (877) 789-7628
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      17 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/24/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      date 12/27/2023. I bought a ticket from **** ticket. they did fraud, they sold me an insurance with the ticket for cancellation and any changes or incident, When I wanted to change, they did not honor it. So, I requested dispute along with employee of **** emails that no longer works for them. Front Wave credit Union did not dispute it, they gave me dispute department in *********** that could not read and comprehend the situation. Gave me address in ****************** that I faxed and provided information that have not communicated me. February 28 th they sent me a letter closing the case or provide info. I am not sure how they handle it or do they keep those documents.Front Wave mishandled it so long that now they are blaming ****** It must have not got this far. The **** ticket does not let me to get a copy of my ticket while during this process FRONTWAVE in order to do the process must have got the copy of the ticket.Truly the only document they need is transaction for insurance so I can get credit.The FRONTWAVE DO NOT COMPREHEND. Please investigate and I want my Refund $760.00 Trip Ticket $106.40 Ins $20.00 Tip = ****** This transaction is in my account
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kristal B

      1 star

      06/01/2023

      I did a mobile deposit yesterday morning 5/31 an half of its on hold as of 06/01 7:53 pm . Now I spoke with a team member this morning about the issue an I was told at 7pm it would be on my account . I'm very frustrated that I do not have access to funds that are mine I am on someone else's time which is not rite at all . An now I can not get ahold of anyone that can help me I was told she did not have access. Thank God it's not an emergency with my autistic son or anything of that sort . !! Bad enough I wasn't told the terms an conditions for the sign on bonus an didn't receive that cause I didn't deposit 100 at the opening of the account I would have if I had known . I cant even get coins being a collector but ***** im not a member of help me like ur sister bank alaska . Do better frontwave .

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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