Business ProfileforWhipr

September 2020, I made a pledge to a kickstarter project Whipr **** They were proposing a product that was a portable rowing machine, which is a piece of exercise equipment. I understand with kickstarter only if they meet their goal they will provide you with the product. In this instance, they were able to fund their project. I also understand that with these projects starting off the delivery date is unknown. They reached out for additional funding for shipping, which was not part at the initial pledge. It has been over two years since I have made the pledge and still have no product. I have reached out to the merchant multiple times regarding the lack of product and requested a refund, to no avail. They stated they would send me a refund once the product was shipped and some were returned so I waited. And waited. Two plus years later, I reached out and they stated that they are experiencing difficulties but they will let me know as soon as they can with a reply. They did not reply. Please see the timeline below: 8/27/2020 - Email from Whipr saying everything is on time 11/23/20 - Email with screenshot of conversation from Whipr dated 3 months prior to screenshot stating the funds will be returned after parts are returned and sold 07/25/2022 - Email to and from support confirming they had stated a refund or compensation 07/25/2022 - Email stating alternate option for refund 07/26/2022 - Email from support stating full refund plus %150 of the pledge amount 07/26/2022 - Correspondence from support saying refund is available with completed ********* asking for the survey 07/26/2022 07/26/2022 - Support saying they are delayed with the surveys 08/05/2022 08/10/2022 - Me following up on status 10/25/2022 - Me following up again - stating they will send a survey 11/18/2022 - Me following up again 11-19-2022 - Whipr stating a solution will be available "soon"1/3/2023 - ******* Follows up via email Thank you and let me know if I can provide more details.