ComplaintsforFitness 19
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Complaint Details
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Initial Complaint
08/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My wife and I pay a monthly fee, per our contract, for the daycare service at this location. A few weeks ago, after driving with our child to the location, they informed us that they had discontinued this service with zero prior notice. My wife was assured that a refund of $14.99 would be processed. 2 weeks later, the gym had not issued said refund and again charged us for the childcare service that they have zero intention of providing. I called and spoke to the manager "******" who said it was an accident that they charged us again, that the previsous refund promised was not processed but she did not know why, and that she would immediatly process a refund for both months (2 x $14.99). I asked for contact informaiton for their coproprate office and she said that "they are no allowed to give that information" and provided an email address for her District Manager ******** My refunds have still not been provided, they still are not offering the daycare service, and I did contact ******* at the provided email address only for him to ignore me and not respond to me at all.Initial Complaint
01/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Business continues to charge my bank account for $599.00 membership. I went in to facility and gave my 30 days required cancellation notice on December 15, 2023. Which included my signature. The business then charged my account on January 14, **** which at that time I did not have the funds in my account so I was also charged $20 NSF charge. Fitness19 charged again on January 22, **** and withdrew the amount $599.00 out of my checking account. I have requested a refund and was told on two separate occasions I should receive the refund in 3-5 days and that was on Tuesday January 23, ****. I have not received a refund. Today on January 30, **** fitness19 has put through another charge for $599.00. I would like to be refundedInitial Complaint
09/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is my second time this year that the gym is supposed to open at a certain time and the employee is very late. Today I have been waiting for 45 minutes. There are about 15 other people waiting outside. I have to plan for someone to watch my child for my to come to the gym so this is very inconvenient for me. This is not ok. I did not complain the first time but I have heard its happened on many occasions.Initial Complaint
05/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I asked to cancel my membership and they accepted my cancellation. Then I was told that I have to pay one more month, when clearly on my contract (thats I still have and sent proof to fitness 19) it says that I already paid the last month and I have the option to choose between having access to the facility for 30 more days or get a refund. I have told fitness 19 multiple times that I want the refund of the last month, instead of having access to the facility for 30 more days. In response to this, fitness 19 keeps telling me that they cant give me that refund.Business response
05/16/2022
Hello *******, my name is ***** and I am the manager at the Oceanside Fitness 19. I tried looking up your account but was unsuccessful. If you did not sign up in *********, I will not have access to your account. I would recommend reaching out to the location that you signed up because Fitness 19's are all independently owned and operated businesses. If you have any questions, feel free to reach out to me at **************. Best, *****
Initial Complaint
05/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My bank is saying i purchased something from this company called f19 the phone number is *********** they charged my card ****** on February 19th 2022 and my bank let the amount unauthorized go thru I would like a refundBusiness response
05/04/2022
This appears to be a complaint for the wrong business. We are a local gym located in ********* **********. Our billing is done through ************* and if the charge appears to still be from our location, they can reach out to me directly at **************.
Best,
Aaron
General Manager (Fitness 19)
Customer response
05/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.