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ComplaintsforEjuva
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Complaint Details
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Initial Complaint
10/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I ordered a package of colon cleanse from Ejuva, which includes herbal supplements and nutritional supplements. I paid the highest rates for postage as it said this would expedite my delivery. The package arrived in ****** and was cleared by customs, however the local delivery office sat on it for two weeks as the address was not correct. I finally found the parcel through the tracking number but they would not deliver it and sent it back to Ejuva. Throughout all of this I tried communicating with Ejuva, a *****************. He has been very dismissive and abrupt as if it is all my fault. This was his last email to me, ****** to him and asked for the money to be paid into my bank and sent the relevant details, I have heard nothing and no refund.Yes, you will be refunded per our policy, which is a 20% re-stock fee (65.00),shipping there ***** and shipping back *****. You paid ******, minus the previous of ******, that will net you ****** refund. We'll mail a check to the same address your kit was shipped to unless you'd like us use a different address.Thanks,Dr P From our website:Regarding All ************* Orders If for any reasons the product is refused or destroyed by either client or Customs, client is responsible for all fees associated with the order including but not limited to shipping there, shipping back and the 20% restock fee. Client is responsible for any and all taxes and duties imposed by customs.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.