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Complaint Details
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Initial Complaint
06/27/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
City Shutdown the pool. It is unsafe and this is the 5th time this has happened with Core.Business response
06/27/2022
This has been resolved. Complainant is using old pictures. We will no longer respond to these old and inaccurate complaints.Initial Complaint
03/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I live in a Condo with a ***. When there is has been issues with flooding in front of our property and ***************** leaving a mess in front of the property the *** does not do anything when we have attempted to call and report the problem. I called Core Association on 3/21/22 to report the mess the landscaper left in front of our Condo to see if they will send someone to clean it up. I spoke to the owner ****** he basically said he was not going to do anything about it and to trust him. This is the kind of attitude we seem to run into from the owner of this company. I have pictures taken of the front yard looking a mess which makes our property look bad especially when we went to the trouble to clean over the weekend after it rained here. I would like this issue to be resolved or know what other recourse we have when the *** does not think it's their responsibility to respond to residents when there is a valid complaint. This issue with the landscape company is a weekly issue.Business response
03/30/2022
This is not a valid complaint against our company as we do not maintain the complainants' landscaping. Our company manages the affairs of the association and we take direction from the association's board of directors. When the complainant contacted our company we apologized for the flooding and we filed a work order with the association's contracted landscape maintenance vendor as per our operational protocol. I was informed by the vendor that broken irrigation component was repaired. We have received other complaints regarding the landscaping which have been forwarded and reviewed by the board of directors who provided direction to our company to begin interviewing new vendors. The association has contracted with a new landscape maintenance vendor in an effort to provide better service to the homeowners within the association. Unfortunately, broken irrigation valves and sprinklers are a regular occurrence, especially when those components are aging or in high traffic areas. We sympathize with the complainant and we always work to have these issues addressed as expeditiously as possible, however our role is administrative and we do not physically make these repairs. I respectfully request that this complaint be removed from our profile as it inaccurately depicts our company and what we are contractually designated to perform for the association.
If you would like to discuss further please contact me at ************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.