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ComplaintsforSan Luis Rey Bakery & Restaurant Corp
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Complaint Details
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Initial Complaint
11/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
November 11,2023 1:49?? **** was accused of trying to steal a Diet Coke when I said I was not given my drink in the to go order by the manager **** When I confronted him he said people like me have tried to steal Im Mexican. Female. ************************************************************************************************************************************************************ of stealingBusiness response
11/15/2023
I apologize for the issue with the order, and any hard feelings, however I must strongly deny any accusations relating to race or crime.
The customer placed a takeout order, and after picking it up, she returned to the restaurant informing me that she didn't get her drink with the order. As I was getting her the drink, I noticed she was getting upset and her response was to leave the restaurant without her food order. Obviously, I am happy to offer a refund, especially since the customer didn't take her order with her upon the second visit.
As a Mexican, and my entire family Mexican, and running a Mexican restaurant taking great pride in my people, culture and community, I truly am confused by the accusation of racism, but would certainly like to make this customer whole, and offer my deepest aplogies for the poor treatment that left her feeling the way she did when writing the review.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.