ComplaintsforJordan Shop
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Complaint Details
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Initial Complaint
02/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a pair of shoes and needed to return them and they say to contact there customer service for return. Emailed the only email address they give 4 times and to this day have not received any response from them. I only needed to exchange for a different pair but to no avail.Initial Complaint
01/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The shoes were purchased as a gift. Cost was $136.95 The sellers website states the following refund policy:RETURNS We hope you enjoy your purchase, but if you need to make a return, please contact us.Our return policy is as follows:- Return requests must be submitted within 15 days from the delivery date for ** orders.- Items must be unworn, unused, unwashed and in the original condition received.- Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.- Footwear must be returned in the original box provided, and packaged inside a protective shipping box.- All items purchased during a promotional period are final sale.We does not provide return shipping labels. For your protection, we suggest using a carrier that provides tracking information.If you believe you have received a damaged or defective item, or there has been a fulfillment error, please email us with your order details and we will address it promptly.REFUNDS On 2021/12/21 5:16:56, *********************** <******************************> wrote:Damaged Shoes order #********** The shoes were received in a box that looks as if it was literally run over by a vehicle. The shoes have scratches and "dents" on the upper sides. The leather is punctured. I need to return these for a full refund. No replacement. I can provide photos of the box and damaged shoes.*********************** ************ *********************** <******************************>Wed, Dec 22, 9:58 AM (5 days ago)to ******************** Reaching out to confirm you have received the photos of the damaged box and shoes. I don't see a customer service phone number on your website. Can you provide a business number? *********************** ************ On Tue, Dec 21, 2021 at 9:33 PM *********************** <******************************> wrote:On Tue, Dec 21, 2021, 8:20 PM lily *********************************** wrote:So sorry to hear that Can you take some pictures foe me I will check it
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.