Business ProfileforGiantex Inc.

I ordered two brand new chairs from Giantex online through Amazon on June 9th, 2024 in the amount of $100.93. They were delivered to our home on June 13th, 2024. Upon opening the box to take the pieces out, we saw that one of the seats had a very noticeable long pull in the fabric, running the length of the seat from front to back. I immediately contacted Giantex through an email explaining the issue. On June 14th, 2024, they responded back asking for a picture of the seat. Next morning before responding to this email, we decided to really inspect these chairs further in the natural light and we found what appeared to be a water stain in the center of the same chair with the run in the fabric. This same chair also has a noticeable scratch on the post that supports the headrest. The other chair has an area on the very top of where the headrest is that seems to be worn out or the stain wasn't applied. June 14th, 2024, I responded back explaining that we had found further issues with not only one chair, but two. I attached and sent all the necessary pictures they needed. June 15th, 2024, they responded saying that they would send a label to return the chairs. June 15th, 2024, I responded telling them that we did not keep the box and packaging that the chairs came in because it was rubbish day, so we got rid of them. We had no reason to think we needed to keep the box. We noticed all these other issues after the packaging was already gone. I requested that we wanted a refund because we got damaged chair's and we paid for "New" chairs. They responded back the same day saying I would hear back in 48 hours. June 16th, 2024, I received an email from them offering us $20.00 back. I then called my ********************** June 16th, 2024 and filed a complaint under the" Federal Fair Credit Billing Act", to start the process for a 'Chargeback" to my account in the full amount of $100.93 I filed this additional complaint because I was told I could. Sincerely, ************************