ComplaintsforDentta Company, Inc.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company sends products as "samples" that have not been requested, then later follows with an invoice for a billed amount. We originally paid ****** in January 2023 because we thought we accidently ordered from the wrong supplier. You will see an attached invoice with a note asking to be removed from their list in July 2023. I spoke with someone at their facility to personally ask to be removed. We received the other attached invoice this month requesting payment of ****** for products sent to our office. The products are being shipped with out request and we are responsible for the cost if not returned but the packaging the supplies come in does not state that fact. That information comes later on the invoice. This is not good business, especially when you can clearly see in red writing the request to be removed. Our office should not be responsible for the product or the shipping to return a product we did not request. This is a scam and has probably cost many lots of money or a collection notice.

  

  Business response

  07/12/2024

  Thank you for contacting us, upon review  we have sent the return pick-up and prepaid postage to return the product. Please check your email in Refence # *****.All orders have a pick-up slip that states the order can be returned at no cost to the office. The  return policy  might  have been  overlooked. 

  Customer response

  07/17/2024

  Good morning,
  
  I apologize if I was supposed to reply in the BBB portal. I couldn't find the selection to allow me to email/upload the information. I have attached/forwarded the correspondence from DenttaCO and my reply. I'm sending in effort to provide you with all the information. The email from them is hard to read, but they sent proof showing we received the product. DenttaCo also stated they have sent a return label. The product is in new condition and will be returned. I am hoping to never receive solicitation from their business again. 
  
  Respectfully, 
  ***************************
  **************
  

  Customer response

  07/22/2024

  Dear Dentta Co,
  
  The response from you all to the BBB was I missed the return policy. I in fact did not. I do not want your unsolicited products mailed to our office. In addition to making the complaint with the BBB. I have reached out to *****, ***** and the State of *******. I am formally putting in writing for the third time Habersham Dental declines to have any of your products shipped to our office. According to our State regulation following Federal law in place regarding unsolicited merchandise, you have no legal obligation to return it, though you may choose to do so if the item is of substantial value; nor do you have to pay any subsequent bills the company may send you.  
  
  The package is awaiting mail run for pick up. This will be the last time "unused product" will be mailed back. 
  
  Please review this article from the State of ******* concerning unordered merchandise. 
  
  **********************************************************************************************************************************************************************.
  
  Although the package was sent ****** attached is this article from the **** concerning unsolicited mail.

  
  *****************************************************************************************
  
  The resolution I wish to have in this matter is to not have your company send any unsolicited merchandise/products to our office. The next steps of action will be to contact the Georgia Attorney General's Consumer Protection Division. 
  
  
  I will not jump through hoops to return items not requested in the future, which includes requesting a prepaid return label that is not sent unless requested. We will also not pay any amounts you feel is due for lack of product return.
  
  Respectfully, 
  ***************************
  **************

  
  

  

  Business response

  07/23/2024

  Thank you for contacting us. We reviewed our records and have seen that the product was returned. We have voiced all invoices and will remove you from the contact list. Thank you

  Customer response

  07/29/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  05/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  We are a dental office in *********, ** and received dental products from a company in *******, **. DENTTA *** ****************************************************************************************** ************* ************* FAX************* ******************************* When we received the product, it was the first time we ever heard from them. We never placed an order with them, and assumed this was a sample to try them out. However, after a few weeks we got an invoice for the product. We just received a second invoice attempting to collect. I sent them an email letting them know their unrequested product is intact and ready to be shipped back.When we looked them up it seems like it is what they do. They send unrequested products to dental offices, and then charge them for it. We refuse to be intimidated by such scammers, and will not comply with them for unsolicited orders.We have an outstanding balance of: $170.99 Please advise if there is a certain way we need to proceed in order to prevent future scams.

  

  Business response

  05/02/2024

  Thank you for contacting  us. You don't have an outstanding invoice. To Clarify  the zero balance , kindly call our accounting  department  at *************. We can remove you from our calling list. Thanks ,Dentta ******

• Initial Complaint

  04/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  They are a scam. They send products with no invoice and so you assume it is a sample. We never ordered anything from them and then two weeks later they send out an invoice for the product. They then make you go through the hassle of reaching out to them to return the item in order to "resolve" the matter. When you call and speak to their receptionist ******** she has no answers, can not prove you received the package (that wasnt asked for mind you) and then disconnects the phone. We will no longer be paying this business for orders we did not approve nor will we be sending any of them back.

  

  Business response

  04/30/2024

  Thank you for contacting us. The original free trial kit was given permission from the staff to be sent and within the trial kit has out contact information if you are not satisfied. We ship  with ***** tracking that requires a signature when you first contacted our office, we moved forward and sent a return envelope with paid postage thru ***** Moving forward we will not contact your office for any future products. Thank you.

  Customer response

  04/30/2024

   I am rejecting this response because: The "sample" you sent over a month ago was thrown out and will not be returned as it was not approved by anyone in our office and the providers will not use product from an unknown source that sends things on a whim. According to Colorado State Law Section 6-6-102 "If a person deliberately and intentionally mails or sends goods, newspapers, or periodicals of a value in excess of $20 to a person in this state without first receiving an order for such items, the items are presumed to be a gift." Your thin attempts at veiling your deception behind claiming to have spoken with a staff member who agreed to receive a sample is unfathomable and fradulent. Agreeing to receive a sample automatically implies there will be no charge, unless the charge is otherwise explicitly stated and it was not. We will not be paying for the gift you sent according to our state law and regulation and not only will we demand you no longer send anything to our company, but any open invoices will need to be considered a loss on your part. We owe you nothing.
  
  
  

  

  Business response

  05/02/2024

  Thank you for contacting us  withing the original packaging slip it has the information regarding return and sending  the trial back ( return policy is enclosed upon the receive  of the product) . Since you have thrown away the product and we only wish to  resolve this issue. We will zero out the balance and remove  you from the contact list . Thank you.

  Customer response

  05/03/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  04/20/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This company keeps sending dental offices including ours "samples of dental products" without permission or prior knowledge. they wait few weeks then they send an invoice of the samples they sent. very predatory practices. everyone is complaining about them. literally hundred of dental offices across the nation filed BBB complains. How are they allowed to operate is beyond comprehension.

  

  Business response

  04/23/2024

  Thank you for contacting us . Our sales representatives call office before sending out trial kit for free trial where we cover all cost including  shipping our products back. We allow them to try out the product and if they  are not satisfied we provide postage and label to have empty products send back. We will be happy to remove you from our lists since you are not satisfied.   ******** we  mailed you free shipping label envelope ,which you  requested.  you will be  receiving it thru ****** postal mail ). Track # **** 1090 0027 6011 9327 77

  Customer response

  04/23/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  04/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company (DENTTA ******* in **********) sent us products we DID NOT order. We don`t know this company and seen that they have done this to other dental offices. We are trying to send this package back so that we do not get billed but are having issues with getting a return label from them. Please help us resolve this issue.

  

  Business response

  04/18/2024

  Thank you for  contacting .  Approval was made . Earlier  today,   Smile Lounge dental office requested a free shipping label  thru email. Upon  their request.  We  responded to them immediately that  they will be receiving the free shipping label  4 to 5 working days thru ****** postal mail) .

• Initial Complaint

  04/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Sending us invoices for products never received. EZ bond plus self **************** 7.5G Also stating that they are BBB accredited.

  

  Business response

  04/15/2024

  Thank you for  contacting us. Yes we are BBB  accredited.  Typically  return slips are not included but are easily  are easily requested from our office. Our ************* is always enclosed in the product itself, packing slip- and invoice. Upon closer review  this was received thru ***** by their dental office. Tracking # ***-651-909300( see attach proof of delivery).

• Initial Complaint

  04/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Our office received an unsolicited package containing dental materials. We then received a bill for the contents of the package. As countless others here have posted, this appears to be part of a tactic used by this "company" to receive payments for goods not ordered. No reputable supply company operates this way and this borders on criminal activity.

  

  Business response

  04/10/2024

  Thank you for contacting us. Typically return slips are not included in the starter kit but are easily requested from our office. Our ************* is always enclosed in the product itself, packing slip or invoice. Allow to receive the free shipping label envelope either the tracking and postage 4 to 5 working days thru **** (postal mail) . Return policy is enclosed upon the receive of the product.

• Initial Complaint

  01/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We were sent a box of samples to our office. We did not order any samples and are always sent no obligation, free samples by vendors. WE WERE SENT AN INVOICE FOR UNSOLICITED SAMPLES. When I called the company at **************, I advised them I did not order any samples and I have no idea what happened to the unrequested samples as we have a strict list of vendors we order from. The lady said she would send me a return shipping label. I told her I never ordered from her company and don't want anything further to do with them as this has happened at another of our offices. I requested a zero balance invoice but got hung up on.I believe this type of deceptive practice should be outlawed. In fact, it is in many states. She was calling from ******. I'm not sure what our international laws are but it is very sad that they prey on small businesses and will most likely get away with it because some larger offices are not on top of their AR. We are not one of those offices.

  

  Business response

  01/30/2024

  This is in response to ID of ********. This issue had been resolved last January 8, ****. We did the company loss, zero balance with this invoice.

  Thanks you, 

  Dentta Co Inc

  Customer response

  01/30/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory for now. NOTE: I have reported this business to the federal trade commission because of its international mailing practices and invoicing of unsolicited samples.

• Initial Complaint

  11/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company has sent ** multiple packages claiming to be "samples". These "sample" packages include dental products we have NO INTEREST in using, and have not asked for. Included with the "sample" is a "packing slip" (not a bill or invoice) which does not list any price for the products enclosed. However - in very fine print at the bottom of the packing slip, the company informs you that you will be charged for these samples if they are not returned within 30 days. If you wish to return the samples, there is a phone number you must call in order to even get a return label (RETURN LABEL IS NOT INCLUDED WITH THE PACKAGE??). Our staff have attempted to call the number, which just rings, rings, and rings without anyone answering. In the kindest possible phrasing- this company is a scam. We should not have to divert our staff's attention from their jobs in order to spend time attempting to reach a company to return something we never asked for. According the Oregon State Law ORS98.450 "If a person deliberately and intentionally mails or sends goods, newspapers, or periodicals of a value in excess of $20 to a person in this state without first receiving an order for such items, the items are presumed to be a gift"Your thin attempts at veiling your deception behind claiming to have spoken with a staff member who agreed to receive a sample is unfathomable and fraudulent. Agreeing to receive a sample automatically implies there will be no charge, unless the charge is otherwise explicitly stated. The fact that this business is still operational, and not the focus of countless investigations into their fraudulent activity is astounding. Also - I question the claim by Dentta ** that they are accredited by the BBB. I wouldn't be surprised if this is false, but the BBB should be interested in doing something about their use of the BBB name. I was under the impression only businesses with the highest standards for ethics were included amongst this group.

  

  Business response

  11/30/2023

  Response to the  complaint we received yesterday:
  Thank you for contacting us. Typically return slips are not included but
  are easily requested from our office. Our ************* is always
  enclosed in the product itself, packing slip or invoice. Upon  Closer
  review of the case we have closed all invoices associated with the
  facility. We will not request for the products back and will place the
  facility on our do not call list.
  Thanks,
  Dentta Co Inc.
  *************

• Initial Complaint

  05/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dentta CO sends products with no invoice and so you assume it is a sample. Then a couple weeks later they send out an invoice to pay for the product. We never ordered anything from them and certainly never will. I see there are plenty of other complaints regarding this and it is a shame that they have not been stopped. They take no accountability for the deceiving business scheme, stating that we simply need to return the item to resolve this. Why do we need to go through the hassle to return product we never wanted in the first place? They need to be shut down.

  

  Business response

  06/08/2023

  Thank you for contacting us, a sales representative Called you office
  before issuing a product  and was explained the options for return. It
  was also included in the packing slip  of the product return policy. We
  have send a return free shipping envelope with paid return label with a
  tracking # **** **** **** **** **** ** to return the product back. We
  zero out this balance and remove you from our calling list.
  Thanks,
  Dentta Co inc
  *************

  Customer response

  06/08/2023

   I am rejecting this response because: All of our calls our recorded. Never did we receive a call from a sales representative approving this arrangement.  Regardless of their "solution" of returning the product, this business practice is illegal and should be stopped. I am more than happy to continue reporting this to where it needs to be reported to stop this practice. 
  
  
  

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