Business ProfileforHomary

Complaint Regarding Poor Quality and *************************** from ********************** Dear ************************ am writing to formally complain against Homary for their poor product quality and inadequate customer service. I purchased a $1,000 table from Homary which, upon assembly, proved to be very poor quality. The table's leaf consistently falls from the sides, making it unsuitable for my family's needs. The poor quality was only apparent after assembly.As a mother of five kids, I require a sturdy wooden table that can withstand daily use and does not have a leaf. I requested an exchange within the 30-day refund window. Despite my request, Homary's customer service only offered a 20% refund, which is unreasonable for such an expensive and faulty product. Here is the email I sent to Homary outlining my concerns:---Subject: Urgent Request for Product Exchange - Order Dear Homary Customer Service,I hope this message finds you well. I am writing to request an exchange for the table I ordered, as it does not meet the necessary strength and functionality for my family's needs. The table's leaf consistently falls from the sides and does not stay in place, which poses a significant issue for us. With a large family of five kids, we require a sturdy wooden table that does not have a leaf and can withstand daily use.I appreciate the videos shared to attempt to resolve the issue, but unfortunately, they have not addressed our concerns. For us, the only acceptable resolution is to exchange this table for a stronger, more suitable one. I have requested this exchange within the 30-day period and would like to see it resolved as quickly as possible.-Given Homary's refusal to provide an adequate resolution, I am left with no choice but to file this complaint. I expect a full refund or an exchange for a more durable table. I hope the Better Business Bureau can assist in resolving this matter.Thank you for your attention.Sincerely,***********************