Business ProfileforHome Master International

We feel this contractor sold us a ***************** that they could not deliver then tried to make changes we did not agree to.Cabinets were not provided according to the approved & contracted design. The cabinets/doors above the ************* were to be the same height as requested & shown in the 3D elevations created by HomeMasters. The installer pointed out the *************** space above the pantry were never going to be symmetric as we were expecting. He said he would have to make modifications to the oven cabinet. (The manufacturer later confirmed the warranty would be voided if any mods were made.) the installer left after partially assembling a number of cabinets, leaving a number of opened & unopened boxes in & around our home. Some of the boxes had other customers names on them.The project manager said the cabinets were ordered before the final measurements were taken & wanted to swap a 30 cabinet with a 27 on the day the installer came to start. After contacting the owner, ****, he said the only way to achieve the kitchen in the design shown to us that we had been paying for, would be through custom cabinets. He initially estimated an additional $25K-$35K that we have to pay then revised that to $50K. He later said Custom was not an option. It was never disclosed to us that the cabinets would not be symmetrical. When I asked why we were shown a design with cabinets in a specific ******************** that was not possible, I was told it was design program issue & that no one else has ever questioned or had an issue with the cabinets not aligning in the 15 years theyve been in business. In my opinion, the *********** employees try to cut corners, push people to accept products they didnt choose, reuse cabinets, blame the client or software, & this is the cliff notes. I finally had to report them to the **** & hope this helps someone else avoid the nightmare were going through. I wish I never met these people. Good luck if you hire them.