Customer ReviewsforHome Master International

We feel this contractor sold us a ***************** that they could not deliver then tried to make changes we did not agree to.Cabinets were not provided according to the approved & contracted design. The cabinets/doors above the ************* were to be the same height as requested & shown in the 3D elevations created by HomeMasters. The installer pointed out the *************** space above the pantry were never going to be symmetric as we were expecting. He said he would have to make modifications to the oven cabinet. (The manufacturer later confirmed the warranty would be voided if any mods were made.) the installer left after partially assembling a number of cabinets, leaving a number of opened & unopened boxes in & around our home. Some of the boxes had other customers names on them.The project manager said the cabinets were ordered before the final measurements were taken & wanted to swap a 30 cabinet with a 27 on the day the installer came to start. After contacting the owner, ****, he said the only way to achieve the kitchen in the design shown to us that we had been paying for, would be through custom cabinets. He initially estimated an additional $25K-$35K that we have to pay then revised that to $50K. He later said Custom was not an option. It was never disclosed to us that the cabinets would not be symmetrical. When I asked why we were shown a design with cabinets in a specific ******************** that was not possible, I was told it was design program issue & that no one else has ever questioned or had an issue with the cabinets not aligning in the 15 years theyve been in business. In my opinion, the *********** employees try to cut corners, push people to accept products they didnt choose, reuse cabinets, blame the client or software, & this is the cliff notes. I finally had to report them to the **** & hope this helps someone else avoid the nightmare were going through. I wish I never met these people. Good luck if you hire them.

We have been extremely unhappy with the service, both during and after out kitchen remodel. We have been lied to, dismissed, and outright ignored by this company. We paid them in cash, on time, every time that they asked only to be treated poorly in return. Here is a list of ways that Home Masters International (HMI) has acted in poor faith:They did not pay the plumbers they subcontracted with, resulting in the plumbers putting a lien on OUR house. We paid HMI in cash, but HMI did not pay the plumbers. It took months to get the lien off our house.Told us we needed to finalize cabinet choice a month before install. Then 3 days before install, told us cabinets were on backorder for 3 months, and had to pick alternatives. Why did we have to pick so far in advance if they were only ordering it 3 days before?Told us range was in stock AND ordered, then one day before install told us on backorder for over one month Sold us a drawer organizer that ultimately did not meet our needs (~$500). Lied about drawer organizer being able to be returned. *** said no, I called company myself and they said yes Told us we needed ***** sq feet extra floor before job started, then 300+ needed during job and couldnt get our original flooring people to do due to timeframe (they would have charged less). This resulted in a larger cost for the job we had not planned on.The new cabinets have less space than previous when we asked for the same or more for instance, the pantry we asked for the same (36) and got 30, tried to tell us it was the same but we had past measurements and pictures Leak from the ceiling over the weekend with no response. They knew this would happen from the line that was cut but didnt tell us and didnt tell us about emergency phone number until after Plumbing and sink problems oGarbage disposal not correctly installed, resulting in massive leak in cabinet oBlocked line in ice dispenser, had to call two additional handymen to figure it out