ComplaintsforCardenas Market
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Complaint Details
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Initial Complaint
08/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased what was supposed to be a carnitas burrito at the ****** Cardenas location. It seemed my burrito was smaller than the ones I seen being prepared for the customers in front of me. I sat down in the food court and began to eat my burrito and noticed there was hardly any carnitas, mostly beans and rice. I told the ladies who made the burrito that I had ordered a carnitas burrito not a beans and rice burrito. The two ladies that worked there turned to each other and laughed and said nothing else. (how rude) I asked to speak with a manager and she kept me waiting an extended period before she came over. She spoke with the ladies and they admitted that they only put carnitas in the middle of the burrito and not throughout. She told them the proper way of making them was to spread the meat throughout the burrito. The manager was rude, never offered an apology, took out her phone and took a picture of what remained of the burrito and never asked if I would like my money back or even remake the burrito. I contacted corporate customer service two weeks ago and was told someone would call me but no one did.Initial Complaint
12/05/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a Horchata drink 2 bags of Amazonas 14 oz and one bottle of B&B 22.9 fl oz, The taste of boths products are terrible I try to return the products but the manager store refused to take them back, they said I should go after the manufacturer, to get refund for the products purchase on 11/26/2021 try to return 12/5/2021 around 11:40 AMBusiness response
12/14/2021
December 10, 2021
RE: BBB Complaint ID 16331918
To whom it may concern,
This complaint was received in our office on December 6, 2021.
**** ***** has been contacted by Customer Service Representative ******* **** to further address this situation. Mr. ***** has been asked to submit his receipt for the purchase of items referenced in this letter to process his requested refund.
In addition, he was also offered a $25 Cardenas Market gift card which he graciously accepted.
Should you have questions please feel free to contact ******* **** at 909.923.7426 Ext. 1001 or [email protected].
Sincerely,
Cardenas Markets Customer Service Team
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.