Business ProfileforOntario Airport Inn

I checked in, went to the room( as I do twice per week when I'm there.)And then I get a call because she failed to properly check in the 2nd guess apparently.So much for accountability here at this company!She gets frustrated because I'm advising her that my sister is stopping by the hotel to say hello to my guest, her son whom she hadn't seen in 6 years. She proceeds to demand more money to allow her (my sister) to pass through the gate of the property to kiss her son before she takes off to ******* on work because she's a fight attendant.I refused to pay her money which she asked for to allow my sister to come day help to her son. I asked for a super, then she said good luck she is going to tell them that I've made her uncomfortable by the way I said things. I'm sitting baffled, she then refused service. I called the police because she told me good luck getting my money back or the deposit. She proceeds to type on her cpu 6 minutes then said oh well.I'm sitting here like this young lady is mad at herself this much, she wants to falsify records. I asked her partner what was her take on this and her answer was I wasn't listening. Wow!I then asked if she felt the service and decision was correct and she admitted it wasn't by saying she wouldn't have made that same decision. I respect that totally.I can't belive she tried to extort me money to allow my sister to come say hello to her son before she leaves out.The booking company had the property rules and there is no such rule stated on there period. I contacted them and they agreed it was not called for. Guests here often have people over swimming or to visit briefly but why was I singled out?They are refusing to return my money ,they ,keep saying talk to the 3rd party but the 3rd partys contract prohibits them from returning money when the the hotel refuses to cancel and return money. The hotel refuses to refund or cancel so I'd get a return. They stole my money and I was out on the streets that night.