ComplaintsforExpungement Assistance Program
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Complaint Details
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Initial Complaint
02/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*(Please note this is the 2nd part of the work that this company is doing for me, The first part was filing of the paperwork for the expungement $300. This 2nd part $300.00 was for clearing of the fingerprints and sealing of my records).November 8,2023 I contacted ********** Expungement Assistance program, spoke to *****. Explained to her that I was wanting to expunge/seal my criminal record, to include finger print assistance to ensure that my record has been completed. She advised me that it would cost an additional $300.00 and would take approximately ****************************************************************** i would receive a letter from the court letting me know of the decision and at that time we could move forward. I received a letter from the court dated January 13th, 2024 approximately- advising that the expungement has been granted. So what remains now is the finger print clearance kit that was supposed to be sent to me from Paty @********* expungement assistance program. I notified Paty that I got the letter from the court house & asked her to follow up with me for resolution on this, example.. when I can expect the finger print kit/papers or what have you to ensure my file has been cleaned up and I have not received a return call /text/ mail correspondence or anything since. Its as if I have been ghosted by this company, without them finishing the work we agreed upon. I have left over 10 text messages , and at least 5 email messages.Customer response
02/15/2024
Hi ******, I have sent the file to your email. I was having trouble uploading it here. Please let me know if
futher info is needed.
Thank your for your assistance.
******* Beard
************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.