Business ProfileforJeep Chrysler Dodge of Ontario

11/28/2023 , I dropped my dodge RAM **** 4.7 L to DODGE CHRYSLER JEEP IN ONTARIO CA, AUTO CENTER DR.... I came to get a tune-up on my truck, I was told to talk to parts to get a price on my spark plugs, they told me they would order the parts and I should call back Tuesday, I called Tuesday the 11/28/2023 , the parts department confirmed the parts were there , they took my name down to put the parts on hold for my vehicle... I talked to service and ask if I could drop my truck off on the 11/ 28 at 3:00 p.m. they confirmed that I could drop my truck off for service. I call the next day 11/29 around 1:15 p.m , they told me the technician was having problems taking the spark plugs out and they'll call me back around 3:30, I received a text from service telling me they had a problem taking the spark plugs out and my coils were damaged, so now they want me to pay for the coils and extra labor they added. I took my truck to the dealership to receive good service and to be notified if anything came up extra ( as in $$$) because I had a set price I could spend. So now I'm not getting any service until I pay the extra amount of roughly around $780 added to my original quoted price of $887.22 They damaged my coils trying to replace my spark plugs and don't want to finish the job. I need this situation resolved because I can't except my vehicle back when the job isn't finished and they did future damage that will cost me more money...