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Find a Location

Mercedes Benz of Ontario has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMercedes Benz of Ontario

    New Car Dealers

    At-a-glance

    Customer Reviews

    1.43/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3787 E Guasti Rd, Ontario, CA 91761-3707
    BBB File Opened:
    6/24/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 81662 for this business, issued by DMV - Occupational Licensing Branch

    These agencies may include:

    DMV - Occupational Licensing Branch

    PO Box 932342

    Sacramento CA 94232

    (916) 229-3127

    http://www.dca.ca.gov

    Business Management
    • Ted Moreno, General Manager
    • Fletcher Jones, President
    • Ms. Kimberlee Camargo, Manager
    • Ms. Aileen Lopez, Manager
    Contact Information

    Principal

    • Ted Moreno, General Manager
    • Fletcher Jones, President

    Customer Contact

    • Fletcher Jones, President
    • Ms. Kimberlee Camargo, Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    19 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/02/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    On Fri. 5-30-24, I purchased a Certified Pre-owned Mercedes 2021 *** 350 from MB of Ontario at a total cost $55,146.00. As part of the purchase agreement, I traded in my 2021 Acura RDX for $27,000. On Sat, 6-1-24 one day after purchase, I spoke with the dealership about concerns with the vehicle & requested a contract cancellation. I believe that the **************** employees made false ******************************* during the sales process & contract signing. Specifically, in regard to the ***'s designation as a Certified Pre-owned ************* promise that the car was compliant & had received all of its recommended maintenance care. Upon reviewing the hard copy of the CarFax report shared orally & misrepresented during the sales process. I made discoveries. The statement that the car had received all scheduled maintenance was a false misrepresentation. Recommended maintenance should be performed once each year or every ****** miles, whichever comes first. Per the CarFax report the last scheduled maintenance on the car was performed over a year ago on 4/20/23. Indicating the car should've received maintenance care by 4/20/24. There's no record that this occurred. There's no record of the car being offered for sale as a MB Certified Pre-owned vehicle nor of the leased vehicle's return date. No evidence of a Pre-delivery inspection being performed to ensure the car met the criteria to be designated as a Mercedes-Benz Certified Pre-owned vehicle. Per CarFax, an authorized dealer has not serviced the car since May 20, 2023, over a year ago. The last service was on 6/12/23 by Big Brand Tires. I would not have agreed to the terms/conditions of the sales contract if any of this was divulged. Most importantly, I would not have traded my Acura RDX as part of this fraudulent purchase agreement. The dealership offered to allow me to trade in the *** 350 at its depreciated value, at a personal loss of $3,977.90 to cover taxes, doc, and DMV fees from the original contract.
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    RV

    1 star

    01/11/2024

    I purchased 2023 Mercedas Benz C300 that involved in accident and was not disclosed and replaced the bumper with 3rd party and the label and marking they are unethical and fraudulently selling cars I filed complaint with *********** attorney and I will with dmw and will get Atterney to file dealership fraud

    Mercedes Benz of Ontario Response

    01/15/2024

    Hello,

    Thank you for the opportunity to review and respond to the BBB complaint of this customer. When selling a pre-owned (used)vehicle, Mercedes Benz of Ontario (MBO) does not necessarily know the accident or repaired damage history of the vehicle being sold.  Accordingly, all of MBOs sales staff are trained and instructed to make no representation about a vehicle having a negative accident or repaired damage history. However, the dealership does, and did in this instance, provide the customer with a third-party history prepared by ******. MBO also conducts a pre-sale inspection and reconditions all pre-owned vehicle, as needed.  In this instance, the service technician inspecting the vehicle discovered normal wear and tear,inclusive of some surface scratching of the bumper, which were then touched-up prior to sale.

    Regards,

    Mercedes-Benz of Ontario Management

     

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