ComplaintsforDablamp
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Complaint Details
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Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a warranty on my item thats still valid and I have a device that stopped working and wrote several emails to the company to get a return label or what ever they use for returns , I just want my warranty honored and so far no response from company , item was ordered July , 29th 2023 , and still falls under 1 year warranty on electronic partsInitial Complaint
12/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
So Ive purchased 4 devices from this company, all which claim to have a one year warranty on the device. Of these 4 devices, 1 did not work upon arrival, and 2 stopped working shortly after arrival. They have sent me one replacement but I had to pay for shipping, and now it is extremely hard to get a response from anybody I have sent numerous emails.Business response
12/08/2023
Dear BBB Representative Dablamp,
I hope this message finds you well. I am writing in response to the complaint filed by *****************************, which was assigned the ** ********, regarding Guarantee or Warranty Issues.
We appreciate the opportunity to address this matter and provide clarification on the actions taken to resolve ******************** concerns.
Upon receiving ******************** complaint, we promptly investigated the issue and identified that one of the devices he purchased did not work upon arrival, and two others stopped working shortly after. We understand the frustration this may have caused and sincerely apologize for any inconvenience.
In response to ******************** concerns, we have taken the following steps:
1.Replacement Unit: We have dispatched a replacement unit for the non-functional device. The replacement unit was sent via DHL, and the tracking number is DHL: **********. **************** should be able to track the shipment's progress using this information.
2.Shipping Costs: We acknowledge ******************** concern about having to pay for shipping for the replacement unit. We understand the importance of customer satisfaction and, as a gesture of goodwill, we have covered the shipping costs for this replacement.
3.Communication: We understand that **************** has experienced challenges in reaching out to us through emails. We sincerely apologize for any delays in response and assure you that we are taking steps to improve our communication channels to better serve our customers.
We kindly request that **************** contacts us directly to discuss any remaining concerns or issues he may have. Our customer service team is committed to addressing his needs promptly and efficiently.
We appreciate the Better Business Bureau's role in facilitating communication between businesses and consumers and assure you that we take this matter seriously. We are committed to resolving any outstanding issues and ensuring ******************** satisfaction.
Thank you for your attention to this matter, and we look forward to the opportunity to demonstrate our commitment to customer service.
Sincerely,
BearSales Manager
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.