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ComplaintsforPatio Furniture Plus
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Complaint Details
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Initial Complaint
09/30/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a patio set from this business in Aug. 2021. In July 2022 I noticed that the top of the table was literally melting in the sun (see attached photos). I contacted them on July 12 and spoke with ******* *********, who informed me that the product was under warranty and she would contact the company regarding a replacement. A week later, I had heard nothing so I sent a follow-up text that ******* never responded to. On August 3rd I phoned ******* and could not reach her. Later in the month I finally reached her by phone and she informed me she had emailed the manufacturer and would inform me once she heard back. I have heard nothing since. I would like a replacement or refund, as a patio table should not be melting as a result of regular sun exposure. I am attaching relevant screenshots and photographs.Business response
10/05/2022
Patio Furniture Plus **** * ***** *** ******** ** *****
BBB **** * **** **** ******* ** *****
Re ID: ******** To Whom It May Concern:
We are in receipt of consumer complaint ID ********. i have read the complaint and would like to reply as follows:
On July 12, 2022 consumer did call and a message was taken and a copy of the consumers invokes was print and given to one of the sales associates to call back regarding a table. Yes, a sales associate should have called immediately; honestly unsure of date ******* returned call.
On July 29, 2022 an email was received by ******* from consumer attached to email was picture of table and the issues consumer is having with table_ A warranty cannot be submitted to manufacture without those pictures_ On July 29, 2022 ******* did submit the warranty claim to the manufacture.
On August 5,. 2022 the manufacture did confirm receipt of our warranty claim. Per our confirmation our ship date for new table was set for September 30, 2022,
October 4, 2022 we were notified by manufacture that the table is in and we can schedule a pickup of the product.
Unfortunately with a lot of manufactures products are not stocked like prior to pandemic, so it is taking a little longer to get product in weather it's a new purchase or warranty.
Sincerely,
**** ******* ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.