Customer ReviewsforPool Supply Unlimited

I ordered a slide from this company and received a different slide. I immediately contacted the company to resolve the issue. They said it could take 13 days for a resolution. Completely unacceptable. They also stated I may have to pay a restocking fee on the incorrect item once I send it back, which is against the law under the terms of the contract. Unbelievable customer service. Just want the correct slide.

Horrible company ran by a complete unprofessional incompetent supervisor named *****. I ordered a transformer box with an extra paid 3-day guarantee on the shipping. Come the 3rd day nothing, 4th day nothing I then called. ***** stated I had received an email that I need to confirm my information even though I had a receipt, I had a pending transaction from my bank, and I signed up for the 3-day shipping. What information do I need to confirm. He told me that he was canceling my order, and I should, "Should" be reimbursed within a couple of days. Words were exchanged and the supervisor engaged in foul language with me. I cannot tell you to run fast enough when it comes to this company. They mess up, it is your fault. They then try to degrade and reflect responsibility. Please search other businesses before settling with this company. I cannot stress enough. After I hung up the phone, I had to scramble for the box sense I needed it for a get together at my house. I actually found it cheaper on 3 other websites all for around the same price $100 cheaper. So, they are probably price gouging as well. Save yourself the headache and just go elsewhere.

Terrible, rude company. This company does not honor warranties. Take your business elsewhere!

Awful experience. Waited 3 months for my parts, still no status or response from the company. They have a joke of a rating on their website saying they are 95% 4-5 star and can always reach a customer but its bogus. Terrible company, avoid.

Terrible pool supplier. Vary bad customer support. Order Chlorine salt generator cell. Warranty suppose to be 3 Years. In second year units stop work. Never get my warranty replacement part.

I ordered chemicals in March, 2023. I immediately received an email that it was on backorder and that the "entire nation is out of stock". We're talking about pool shock which is available everywhere. I kept receiving emails asking if I had received the order. 4 months went by and asked for a refund if it they were unable to ship. Once again I was told that it was still on back order and that the order would remain until shipped. I finally found out today that my order was cancelled and i was not charged.

Buyer Beware! Pool Supply Unlimited does not refund your money for an out of the box defective product. They deny your refund and vector you to a manufacturer and give no contact information. The product I purchased was $550 and does not work. This company should be avoided! Unacceptable! They have customer NO service.

I ordered a remote control for pool lights. It came to $327.04 US including shipping costs. At the current Canadian exchange rate they should have charged $437.44. They charged 489.25. That’s an over charge of $51.81. I called and they claimed they don’t understand currency exchange and that was the charge. Incredibly rude company. They would not correct the charges so I cancelled the order. Do not deal with this company

So far not so great. I was told the product would arrive within 5-7 business days when ordering. Immediately after placing the order I received a notification saying that the product was back ordered and I would be notified when it was available. To date agents are unable to provide even an estimated ship date after two weeks. They were more than happy to charge my credit card immediately.

I spent from 6/19/23 to 6/30/23 trying to get a part from this company. My order was taken both on line and verbally and on 4 different occasions. With the last order I was told it was coming from another warehouse and would cost an additional $140; I said yes and I requested it be overnighter next day air and paid for that. Expecting the part yesterday you can imagine how upset I was it was not only not received but never shipped. I called this morning to find out the order was cancelled. If you really need something for your pool, call every other supplier first before you waste your time and get yourself aggravated!!!!