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ComplaintsforTesfa 1 Smoke Plus
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Tesfa Smoke Plus is selling counterfeit Flum vapor products. It's illegal to sell counterfeit products and dangerous since the Flum vapor products isn't authentic. A friend and I bought a total of three Flum not knowing they're counterfeit; costing us almost $60 (Feb 10, 2023). Tesfa Smoke Plus knows they're Flum products do not work properly when people buy them and ask customers to test them out in-store. The product works but not long since it is counterfeit; products just vaporize a fluid that is unknown since it's counterfeit. It does not taste like the flavor it it and does not have the same nicotine hit other vapor products from other shop selling the same authentic products. It is a public safety hazard for them to sell counterfeit vapor products to their customers. Flum has a website to verify it's product since they know other companies are manufacturing, distribute, and selling fake Flum vapor products. **************** All three Flum product that were purchased from Tesfa Smoke Plus had the same serial number code on it (32460 60260 9200) which were not authentic Flum products.Business response
02/28/2023
Hi this is Yonas Tesfa (Tesfa #1 Smoke Plus)I received a complaint from your office. I am responding to the letter, My store policy is if a customer buy most products they can try inside the store and if it doesn’t work they can exchange them with other the same product. However, if the customer has received they can come back and exchange with the same product and make sure they try them inside the store.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.