ComplaintsforElite HVAC
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Complaint Details
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Initial Complaint
09/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 12/20/19 we purchased an AC and Furnace from Elite HVAC The price was $7,500. The price included the Labor and Maintenance contract in the total cost of the purchase. The signed contract states, " 10-year factory parts & labor, 20-year Heat Exchanger and 5-year ********** Maintenance from Elite". The 5-year Total Maintenance included: Seasonal ********* Any Filter included, Existing benefits plus. same day service, 25% off any services, all service fees waived, **************** for your heating and Cooling equipment. We are filing a claim for the following reasons ************ that purchased Elite HAVC, Elite Comfort refuses to honor the maintenance contract *********** refuses to honor the parts and labor warranty contract's. *********** placed a $257 unauthorized charge on our credit card. They installed the wrong thermostat for the ac unit. *********** is associated with Elite HVAC and refused to prove they purchased that company as asset only. They are voiding the warranty.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.