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Complaint Details
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Initial Complaint
05/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a trunk shade cover for my car. The cover was delivered by ***** but the driver put my package on the outside of the gate instead of putting it inside the gate by the time I got home the package was gone. I called ***** to inform them that my package was not here the driver didn't put the package in the fence he lefted it outside the fence. ***** is taking full responsibility for the package being stolen all they need is for **** to file a claim with ***** that the customer never received the package or waiver all right for the package and I can file the claim but **** refused to do it.Business response
05/03/2023
Dear *****:
We have no record of *************************** as a customer nor do we sell "trunk shade covers". We also do not use ***** as a shipping method, so this complaint was made against us in error. We are a vintage reproduction **** auto parts company. We sell reproduction parts for 1928-48 ****s. I believe ******************** ordered from **** Motor Company or a supplier of later model **** parts. We are not a subsidiary of nor do we have any affiliation with **** Motor Company. Please assist us as BBB members in removing this erroneous complaint against us. Thank you in advance for you assistance.
***************************
CW Moss Ford Parts
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Contact Information
420 W Chapman Ave
Orange, CA 92866-1308
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.