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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company calls over and over and over and over again all day from different numbers and wont leave a message or answer when I pickup. They are awful, harassing, and complete scammers.
Business response
08/18/2023
*********************
Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
Per your request we will cease further communication with you.
If you would like to discuss the matter further or request additional information, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
Sincerely,
***********************Initial Complaint
08/02/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
FCR has called 3 times this month, texted me and reached out previously about a debt I do not owe. They refuse to disclose what the debt is over the phone and I refuse to click links or call numbers that I don't know. Always a prerecorded message left over and over again, text is similar. Obviously a scam but annoying and dangerous for people who might actually be trying to pay off debt. Stressful and I want them to stop contacting me.Business response
08/02/2023
***********************,
Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
After reviewing the communication history, it doesnt appear that we have had the opportunity to discuss this matter with you and we are prohibited from providing account specific information in voice messages. I see that calls were placed 07/05/23, 07/12/23, 07/20/23 and 07/27/2023 all of which were voice messages. We did mail notification to a ******** address that was given to the provider.
FCR Services is fully licensed.
Per your request we will cease further communication with you.
If you would like to discuss the matter further or request additional information, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
Sincerely,
***********************Customer response
08/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
07/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They are contacting me continuously and never speaking. They call me day and night and when I answer, they wont speak or transfer me to a automated machine. I have no outstanding debt and they wont tell me why theyre calling.Business response
07/27/2023
***************************
Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
After reviewing the communication history with you, calls were placed on 02/06/2023, but no further phone calls were attempted after this date. We did receive a dispute during the conversation with you on 02/06/2023 and the merchant verified the information provided to us.
Per your request we will cease further communication with you.
If you would like to discuss the matter further or request additional information, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
Sincerely,
***********************Initial Complaint
07/24/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was made aware as of January 2023 that this company showed a collection statud as of January 2020 for an account that had been resolved and paid in full in 2018. They reflect the collection status rating on my (and my husbands) credit report with Experian as of January 2020 when at that point it was resolved for over a year.Business response
07/25/2023
***************************************,
Thank you for taking the time to reach out to us.We appreciate the opportunity to address all customer complaints and issues.
I am unable to locate any information in FCR Services database for you. However, FCR Services was not reporting information to Credit Bureaus as a normal part of our business process in 2020. It is possible our company was incorrectly referenced in this complaint.
If you would like to discuss the matter further,please feel free to contact a manager by phone at ************** Monday -Friday between the hours of 7:00 am 4:30 pm PT.
Sincerely,
***********************Initial Complaint
07/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid off a collection and it is still on my credit report.Business response
07/25/2023
*******************,
Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
The account in question was not reported to any ************* by FCR Services and this matter has been resolved with our office since April 2020
If you would like to discuss the matter further, please feel free to contact a manager by phone at ************** Monday - Friday between the hours of 7:00 am 4:30 pm PT.
Sincerely,
***********************Initial Complaint
07/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This debt collection scam company contacted me via email informing me of a $169 debt to a company I have never had any business with. The business they claim I owe is Rebounderz, a kids activity place. How would I even accrue such a debt to such a business? A better question, why does the government allow these fraudulent "debt collectors" to exist and operate within our ************* of these companies are legitimate and none of them need to be allowed to exist.Business response
07/17/2023
***********************************,
Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
We have elevated the information you provided as a dispute to the merchant requesting documentation verifying the amount they provided to us. We have placed an indefinite dispute hold on your account and will cease communication with you.
If you would like to discuss the matter further or request additional information, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
Sincerely,
***********************Initial Complaint
06/26/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
My elderly mother received a collection letter for unauthorized charges made on her credit card by QSynergy. The bank who issued the credit card concluded that the charges were not valid, and reversed them, but now this collection letter came from FCR.Business response
06/30/2023
***********************,
Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
We apologize for the unwanted communication and per your request have marked your information as do not contact.
If you would like to discuss the matter further or request additional information, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
Sincerely,
***********************Customer response
07/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution, along with no expectation of any requested payments, would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
06/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Since May 2023, I've been getting unwanted calls and voice mail messages from FCR Services. The numbers don't work when you call them back either. I have multiple credit monitoring services and I don't owe any debt collectors. Today on June 26, 2023, I've received a text message from FCR Services for a debt collection. At this point it is harassing and it needs to stop. I have never received any past due bills or collection notices prior to these unwanted calls. Next, I will file a complaint with the *** if it doesn't stop.Business response
06/30/2023
*****************************,
Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
We received this information on 06/20/2023 and a phone call was placed to you on 06/22/2023 with a displayed caller ID of ************ (this caller ID rings directly to our call center) and a text message was sent on 06/26/2023.
We apologize for the unwanted communication and per your request have marked your information as do not contact.
If you would like to discuss the matter further or request additional information, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
Sincerely,
***********************Initial Complaint
06/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have received numerous calls from this company. They are also now texting me, claiming I signed up for texts though I have not done so. I do not owe this company anything, and they appear to be a scam.Business response
06/26/2023
*********************************,
Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
We received the dispute you submitted online and provided this information to the merchant. We have placed your account in an on-hold dispute status. Per your request, we have marked your information as Do Not Contact and no more communication attempts will be made from our office.
If you would like to discuss the matter further or request additional information, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
Sincerely,
***********************Initial Complaint
06/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been charged for two books from my university, one of them I returned when I was supposed to so I dont know why its saying I didnt return it. I remember trying to contact the bookstore and they would simply reply that theyre very busy and would help me when they can but they never called me back. Im assuming somebody mustve misplaced it since everyone was turning in and buying books. The other textbook was given to me by accident; the school put the wrong textbook on the website for the wrong class so I went to return it in store and they cancelled the wrong book. I even asked to confirm and the girl who assisted me said yes but when I got home I realized she had done it wrong. I kept trying to contact them to fix it and they never contacted me back. *** also filed a dispute with FCR Services months ago and they said theyd stop calling me and put a hold on my account until the issue is resolved. They never contacted me and a couple months ago I started getting these calls again.Business response
06/23/2023
*********************************,
Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
After reviewing the communication history, we never received a dispute from you pertaining to this matter. Our last telephone communication with you was 04/12/2023 when you spoke with ***** and requested a call back the following Monday to resolve the matter.
Based on the information you provided to us in this complaint,we have filed a dispute on your behalf with the bookstore and have placed both items in an on-hold dispute status. We apologize for any frustration you may have experienced regarding this matter.
If you would like to discuss the matter further or request additional information, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
Sincerely,
***********************
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Get a QuoteCustomer Complaints Summary
71 total complaints in the last 3 years.
17 complaints closed in the last 12 months.