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Business Profile

Debt Relief Services

Liberty Student Loan Forgiveness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Services.

Complaints

This profile includes complaints for Liberty Student Loan Forgiveness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Liberty Student Loan Forgiveness has 2 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My contract clearly states Liberty would refund my money if thats what I want. I called. Spoke to one guy who became irate stating I cant get it back all at once. He cant refund the years prior that I paid. Just this year. Liberty has done nothing. They havent made payments to my Federal Student Loan. I paid $80/ month for years. I want my money back!

    • Initial Complaint

      Date:06/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by Liberty loan forgiveness and they stated they would get my loan paid off in full. They had not contacted ********** of ********* and the ********** of ********* informed me that only the ********** of ********* would call and request information and discuss loan status. I then tried for months to get a "contract" sent to me so I could read on it. After multiple attempts I finally recieved a copy (which I did not sign). I have been on *** for just over 2 years due to LONG COVID complications. I called and tried to get payments stopped and a refund. They inform me that they are charging me because they sent paperwork to process for the ********** of ********* to forgive the loan. I've spoke to ********** of ********* and told them and they stated that this company never contacted them and more than likely will not and that it is more than likely a scam. This company then told me they did the paperwork to have me in good standing and $0 monthly payment with ********** of *********. I was already in good standing and $0 payments prior to this "company" contacting me and have been for years. I've tried many times by email and calling them (on a recorded line) to attempt a refund and no luck. I am requesting to have a refund from this company and I do believe they are scamming people also.I also plan to send a written request also. Thank you.

    • Initial Complaint

      Date:04/04/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In may of 2022 they presented me with a student loan repayment option of 70 ffor 10 months and then 20/month after that until forgiven. I just talked to Nelnet and student aid gov and they have no payments towards my account. I attached my payments, liberty student loan correspondance letter. As well as the phone numbers I have in my phone to contact them. However, after talki ng to Nelnet, its a sham. I have to call all my banks and report fraud. because this goes back longer than 2 months Im out almost *****. If there is a lawsuit against liberty student loan, I want in. You can see that in my summary for my loans nothing has been paid. The $162 amount is from 10+ years ago to qualify for great lakes IDR plan.

      Business Response

      Date: 04/12/2024

      We would like to discuss and review the complaint.l with *************. ************* has not reached directly with any concerns or questions. If ************* can reach out to customer service. We would like to discuss a the account. 

      Customer Answer

      Date: 04/16/2024

      i would like a phone number to contact this company. None of the numbers i have stored in my phone work and i cant find any online to talk to anyone. Please provide me with a number that works and i will reach out.

      Business Response

      Date: 04/16/2024

      We may reach customer service from 8am to 4pm Pacific standard time. You can also visit the website and send a request

      ************

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** loan forgiveness contacted me by phone about my student loan. Said I qualified for full forgiveness on my loan. So I paid them 80 a month for five months. They never did anything for me. My loan company is contacting me now and want me to pay my loan that was forgivin I thought . Thats what I got for thinking I guess because nothing has been taken off my loan. They never call back and I want them to do what they said they would do or give me my money back.

      Business Response

      Date: 03/13/2024

      On March 6, 2024 customer service rep reached out to *************** and explained the whole process and program, *************** provided more information to submit on her behalf to the ***

    • Initial Complaint

      Date:12/18/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid Liberty Student loan forgiveness company and just found out that they frauded me the money.

      Business Response

      Date: 01/17/2024

      A manager reached out to *************** on 12/19/2023 and was properly educated on the program and his questions addressed and answered, He advised the manager he was going to remove the BBB complaint since he was satisfied with the resolution. 

    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company called stating that they were offering a forgiveness option but needed to sign up for 80$ monthly plan for an amount of months and provided their phone number of contact ************, also ************. They seemed fraudulent but they provided the exact address where this company is located!!!! They promised a forgiveness plan on current loans!! Alert !!!!!!They could not provide the original phone number for this company *************!!!!!They really knew my information, my info is being shared with this fraudulent companies.******* name was *********************, had an *************!! Fraud alert

      Business Response

      Date: 11/28/2023

      In regards to the cosumer *************************, and the complaint that filed with the BBB. *************** is not an client with Liberty Student Loan Forgiveness. And her complaint/review seem to be bias again a service she never rendered. We have a diverse work environment, and to say such remarks about someone having a accent and assuming it was a fraudulent company, based off somones accents. Is mind blowing. If *************** had concerns questions she was free to reach back and request to speak to a manager/supervisor, But instead wrote a review on a service she again never received. And BBB allowing such reviews/complaints to be allowed and posted it without a proper investigation is wrong. And allowing false reviews on a company. If *************** has any questions she is free to reach customer service at ************** from 9-5 pacific standard time! 

    • Initial Complaint

      Date:11/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Payed Liberty student loan forgiveness 80 a month for loan forgiveness. Then my original lender sends me a bill of payments due to them. They were never contacted about this forgiveness and wants there money too. Think I got scammed.

      Business Response

      Date: 11/01/2023

      ************************* is an active client who has no reached out to customer service in regards to her concerns about a lender bill or being scammed, We are more than welcome to answer questions. I dont answer why the BBB allows such complaints to be submitted with out the consumer first trying to resolve the issue with the company 

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted liberty student regard to loan forgiveness. Provided bank information before looking up and checking with FAFSA. Called him right back to cancel it stated to them they were not to take any money out requested contact from supervisor by phone and email never received anything. I have called four times since then requesting refund of $80, also email confirmation and phone call from the supervisor. Nothing happens to this date I have not received the $80 and filed a complaint with my bank in regards to the illegal withdrawal.

      Business Response

      Date: 09/19/2023

      *************** was issued a refund on his account, if *************** has any pending questions He can reach customer service at **************

    • Initial Complaint

      Date:08/25/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid 80 towards student loan on 4/05,5/05,6/06, 07/12, 8/07=$400.00 Nothing has been applied to my loan

      Business Response

      Date: 01/17/2024

      When *************** signed up for the services, she was on a REPAYE program for ****** a month payment, we provided a service and got *************** on a lower income based repayment program. *************** never reached out with concerns or questions, We provided the service that was on the service agreement, we have tried to reach out to properly explain,  If *************** would like to discuss the matter she can reach ** at ************

    • Initial Complaint

      Date:04/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by this company to provide loan forgiveness when they showed no proof of doing anything for what I was paying for I backed out of the whole deal and demanded my money back. I was told I would receive all my money back by check and that was two weeks ago. So now I'm out the money and I got nothing to show for it not an email or anything. I have tried to call and get an answer but no answer. This company defrauded me of my money.

      Business Response

      Date: 01/17/2024

      *********** received several refunds on 09/30/2022 09/16/20222 05/3/2023 05/05/2023 05/10/2023 and the remaining balance was issued via check We have reached out to *********** and proper explained and we appreciate the understanding and wish him the best in the future

      Customer Answer

      Date: 01/17/2024

      I have not received a check nor have I received any more info or have been contacted by the business and when I attempted to call the number has been disconnected.

      Business Response

      Date: 01/17/2024

      Below you will see the refunds that were issued for ************ with transaction confirmation:

      Refunded 9/30/2022 transaction id: ***********

      Refunded 10/14/2022 transaction id: ***********

      Refunded 04/03/2023 transaction id: ***********

      Refunded 05/05/2023 transaction id: ***********

      Refunded 02/01/2023 transaction id: ***********

      Remaining refund was mailed to *****************************************************************************; Via check 

      We appreciate you letting ** know about the experience with our company, If you have further questions Please feel free to reach us at ************

      Customer Answer

      Date: 01/17/2024

      4 months has gone by haven't received any check from them also I have only had 5 returned payments via my bank statements the company has committed fraud and being lied to. 

    Liberty Student Loan Forgiveness is NOT a BBB Accredited Business.

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